So actually, your entire review of this instance is completely invalid?
(Apart from the communication discrepancy.) 
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Patrol Base
- Thread starter Sam_G
- Start date
(Apart from the communication discrepancy.) 
Brauster
Members
- May 23, 2016
- 157
- 22
Can't help but think I was being Lied to about the original delay and no stock but I cant be sure. Main thing is I got the order but definitely their communication let them down.So actually, your entire review of this instance is completely invalid?
Hef Legend
Members
- Sep 6, 2014
- 910
- 301
Ordered From them this week and today my package turns up.......it's the wrong item FFS.
I had ordered the folding stock adapter for the VZ.58 and received the non folding variant...which clearly states that it's the none folding one. So how they managed to pick an item up which has it's name on it and put it in with the invoice which has the name of another item on it is beside me lol
Just called them, so I now have to send the item back and pay for postage.....Then if they have the item in stock I can have a replacement or if not a refund.....Why is it I've made 3 orders from UK suppliers with 2 fuck ups.. Yet in the last 12 months made over 10+ orders with EU companies and not had a single issues?!?! GRRR!!!
So in essence, I've literally just given someone £40 for the pleasure of sending me something I then have to send back costing me a further £5 so that I may potentially get the item a week later out or a refund and end up back where I started. No real apologies offered, no "sorry buddy have something off your next order or some loyalty points etc".
Used this company twice this year and so far they have a 50% F*** Up rate.
I had ordered the folding stock adapter for the VZ.58 and received the non folding variant...which clearly states that it's the none folding one. So how they managed to pick an item up which has it's name on it and put it in with the invoice which has the name of another item on it is beside me lol
Just called them, so I now have to send the item back and pay for postage.....Then if they have the item in stock I can have a replacement or if not a refund.....Why is it I've made 3 orders from UK suppliers with 2 fuck ups.. Yet in the last 12 months made over 10+ orders with EU companies and not had a single issues?!?! GRRR!!!
So in essence, I've literally just given someone £40 for the pleasure of sending me something I then have to send back costing me a further £5 so that I may potentially get the item a week later out or a refund and end up back where I started. No real apologies offered, no "sorry buddy have something off your next order or some loyalty points etc".
Used this company twice this year and so far they have a 50% F*** Up rate.
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Slightly off topic - not about Patrolbase - but another UK retailer:
Ordered a TM Beretta M9A1 from this usually faultless UK shop. Was quoted a price via email which then went up £10 at time of ordering...annoying, but I couldn't be bothered arguing the point with people I'd consider myself to be friendly with after a decade of buying from them, and they had ordered it for me as were otherwise out of stock.
UKARA number clarification took almost five days from ordering to despatch.
...order duly arrived. An ASG MP9A1 in the box. Broken. Sigh.
Cue phone-calls, a trip to Post Office, chasing up return postage refund.
End result; faith lost in a retailer that would be in my Top 2 in UK.
A real shame.
My point being, to add to Hef's point; UK retailers need to up their game. The threat from Poland is very real. I have placed two orders from the big Polish two today as their service has been damn well faultless up until now.
Ordered a TM Beretta M9A1 from this usually faultless UK shop. Was quoted a price via email which then went up £10 at time of ordering...annoying, but I couldn't be bothered arguing the point with people I'd consider myself to be friendly with after a decade of buying from them, and they had ordered it for me as were otherwise out of stock.
UKARA number clarification took almost five days from ordering to despatch.
...order duly arrived. An ASG MP9A1 in the box. Broken. Sigh.
Cue phone-calls, a trip to Post Office, chasing up return postage refund.
End result; faith lost in a retailer that would be in my Top 2 in UK.
A real shame.
My point being, to add to Hef's point; UK retailers need to up their game. The threat from Poland is very real. I have placed two orders from the big Polish two today as their service has been damn well faultless up until now.
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KiwiBanany
Members
- Nov 8, 2015
- 65
- 6
Ordered my plate carrier a few weeks ago, but I got a call saying that the item (which was in stock on their website) was actually not in stock. For the inconvenience, they upgraded my plate carrier to one £10 more expensive and said it would be a priority delivery (which was SUPER quick).
10/10 from me
10/10 from me
I ordered my Krytac trident spr from them Friday with next day delivery,due to the bank holiday it arrived on the Tuesday as I expected,it came well packaged and when I phoned them to confirm my order they were really friendly,I would definitely buy from them again in the future
Brauster
Members
- May 23, 2016
- 157
- 22
It seems their service is very inconsistent! I would of been happy If they had got in contact with me to let me know the item was out of stock but instead the whole order was delayed!
CarloBear
Members
- Jun 1, 2015
- 94
- 8
First ever order from patrol base; £50 ish order. 2/3 Items Ordered was wrong.
Ordered a tan grip; got black - Ordered a lipo charger £20; got a NiMH charger worth £8.99
Rang up them up, issue was fixed within 5 minutes on the phone and they sent the right stuff for next day delivery along with extra BB's
We're all human and make mistakes, this won't stop me from ordering from them though.
Apart from a mishap I'm happy with my order.
Ordered a tan grip; got black - Ordered a lipo charger £20; got a NiMH charger worth £8.99
Rang up them up, issue was fixed within 5 minutes on the phone and they sent the right stuff for next day delivery along with extra BB's
We're all human and make mistakes, this won't stop me from ordering from them though.
Apart from a mishap I'm happy with my order.
Sitting Duck
Supporters
- May 11, 2014
- 4,894
- 1,735
I think with most stuff getting picked & packed for mail order.....
F*cking double check ya $hit is correct as you pack it for despatch
an extra 30 secs or so ain't rocket science and ensures that the stuff you send is the stuff they ordered ffs
THAT will greatly reduce a company having to rectify its stupid f*ck ups
yes customer service is great in resolving issues and $hit happens sometimes coz we are all human
But ffs, just give it all a double check or a BETTER double check as you pack it for despatch
coz atm the slap dash service from some companies is losing them customers
A good reputation takes ages to build up - but can be trashed so very quickly and very costly
For the record - think I only ordered from them once but all perfect & in order
sorry if others were not so fortunate - hopefully it gets resolved quickly
and PB put in place a few simple checks - pain in the ar$e to have sort out crap if it can be avoided/reduced so easily
happy shopping x x x
F*cking double check ya $hit is correct as you pack it for despatch
an extra 30 secs or so ain't rocket science and ensures that the stuff you send is the stuff they ordered ffs
THAT will greatly reduce a company having to rectify its stupid f*ck ups
yes customer service is great in resolving issues and $hit happens sometimes coz we are all human
But ffs, just give it all a double check or a BETTER double check as you pack it for despatch
coz atm the slap dash service from some companies is losing them customers
A good reputation takes ages to build up - but can be trashed so very quickly and very costly
For the record - think I only ordered from them once but all perfect & in order
sorry if others were not so fortunate - hopefully it gets resolved quickly
and PB put in place a few simple checks - pain in the ar$e to have sort out crap if it can be avoided/reduced so easily
happy shopping x x x
Brauster
Members
- May 23, 2016
- 157
- 22
Ok as I know we all make mistakes I thought I would give them another try and as I wanted the deliver quite quick I went with next working day delivery which isn't much more and you get tracking updates which is always a good thing.
Parts have all turned up all correct and all in good condition.
That's a much better service.
Parts have all turned up all correct and all in good condition.
That's a much better service.
It doesn't matter what illegal warranty any shops try to fob you off with, you have a statutory EU warranty. I don't think they're breaking any rules lying to you about it either, but they win for everyone that believes it.
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ImTriggerHappy
Supporters
- Feb 25, 2015
- 5,374
- 2,228
Placed an order Friday evening and it was delivered today. No hassle no fuss same as always.
They do need to amend this though.
How long is your warranty period?
The warranty period for all items we sell is one month from the reciept of your product. We can replace your product if was recieved damaged or broken through normal use, but not if it was through user error. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss replacement or the fixing of your item.
Its not legal and is against consumer rights.
Too many airsoft shops try to make up their own rules and end up getting away with murder.
Remember if something breaks through user error but its only occurred because of poor manufacture or a design flaw then you can claim not fit for purpose. Most airsoft technicians are not qualified or experienced engineers and are not qualified to judge whether there is a manufacturing or quality issue.
They do need to amend this though.
How long is your warranty period?
The warranty period for all items we sell is one month from the reciept of your product. We can replace your product if was recieved damaged or broken through normal use, but not if it was through user error. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss replacement or the fixing of your item.
Its not legal and is against consumer rights.
Too many airsoft shops try to make up their own rules and end up getting away with murder.
Remember if something breaks through user error but its only occurred because of poor manufacture or a design flaw then you can claim not fit for purpose. Most airsoft technicians are not qualified or experienced engineers and are not qualified to judge whether there is a manufacturing or quality issue.
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Baz JJ
Members
- May 23, 2013
- 2,349
- 502
Was on my way South after having been up on the River Clyde and popped in today, I had reserved a grenade launcher by phone yesterday and stopped to collect, Friendly and efficient, they verified my UKARA from postcode in seconds.
Had a quick browse around the shop, which was busy. They have some interesting products you don't see everywhere.
They dont supply carrier bags, so make sure you have something to put purchases in if you are using public transport.
Had a quick browse around the shop, which was busy. They have some interesting products you don't see everywhere.
They dont supply carrier bags, so make sure you have something to put purchases in if you are using public transport.
Comicbook hero
Members
- Jul 5, 2015
- 102
- 31
Saw on their website they had some TM MK23 Socoms in stock. Ordered one Sunday night, arrived this morning.
Well packaged and a check sheet confirming the weapon had been checked and test fired with FPS recorded.
More than happy with their service.
CBH
Well packaged and a check sheet confirming the weapon had been checked and test fired with FPS recorded.
More than happy with their service.
CBH
Kash
Members
- Oct 21, 2016
- 173
- 1
Out of curiosity does their instore offerings vary at all compared to the website?
This is the nearest airsoft store at an 80 mile round trip. However they dont seem to stock anything other than basic cyma AKs, and i was looking to get my hands on (before buying) something a little more upmarket with the classic AK look.
or am i generally out of luck cause i want something that isnt M4 based?
This is the nearest airsoft store at an 80 mile round trip. However they dont seem to stock anything other than basic cyma AKs, and i was looking to get my hands on (before buying) something a little more upmarket with the classic AK look.
or am i generally out of luck cause i want something that isnt M4 based?
Cheeserush
Members
- Sep 11, 2016
- 132
- 0
Never been but if I'm honest the thing I'd recommend is just calling them up. They are really sound guys and will give you an honest answer.
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