Milspec Solutions - Communication questions

[Paul H]

I’ve never had a problem with milspec… used them for years n years. 

Yup, same.

 

[TallGobblyWobbly]

Coming back a few months later with updates.

I want to make it clear, even though there are some that would suggest otherwise, I do actually have reciepts for the poor way Milspec handled basic consumer regulation. They were so agregious that at one point I even had to raise a GDPR complaint with the Information Commissioner's Office. It got to the point where I had to have meetings with my bank to resolve the issue... luckily they (milspec) decided to act before it got that far and with all due credit, they did refund the partial ammount.

Some people made it clear that the fault with the valve probably came from GHK, this is most likely true. However others thought that just because it was a gas gun product I was not some how covered by the same protections as a dishwasher for example. I wish to imlpore everyone here to educate themselves on their consumer rights - regardless of whether it's a valve or a new mobile phone. Milspec tried to imply that I went out of my way to cause harm to their business rather than simply handle the issue at hand with professionalism and the courtesy it deserved. If I could chose to support a British company over another I would, but they make that seem like a challenge rather than the pleasure it is supposed to be.

After having my dealings with them, I reached out to others with their own experience, I was shocked by what I heard and how I have seen that some other members of the airsoft community were treated by store owners. Someone told me the story of how they recieved blatant abuse from the owner over Facebook Messanger when they had the audacity to use the sites links to chat function in the middle of the night. Quite hilarously it seems someone here has had a very similar experience and if push comes to shove the fact of the matter is that everything I did was right by the eyes of the law.

Again, I wish this could be some kind of wake-up call for the team over at Milspec, but my heart tells me that these kinds of business owners aren't the types to change and eventually that will be the end of that.

Edit - some spelling errors

 

[Enid_Puceflange]

I think your issue was pretty well covered on your Facebook rant

I think you started off in the wrong foot with the retailer by asking about returning faulty valves before they arrived?

That would have had my spidey senses tingling from the offset, trying to figure out your intentions and if they were possibly  fraudulent (however innocent it would appear to you)
They cancelled your order, quite possibly to save them hassle

Reserved the right to refuse service

As shite as it seems to you, you aroused suspicions, and they just blew you out!

Ill be honest

I haven’t had an issue with them, if parts are in stock I get them pretty quickly

And was refunded when THEY noticed (not me) that I had ordered the wrong part for my rif. That shows a decent level of attention to detail on their part

Just don’t message them at Dark O’clock and you’ll be ok

 

[Rogerborg]

even though there are some that would suggest otherwise

Steady on there, tiger.  We're agreeing that you're right in principle, and in practice we know what airsoft retailers can be like.  I have a track record of advising buyers to just fire in with a chargeback ASAP, the moment goods are late or otherwise than as described and they don't get a complete and instant resolution.

However, I'm also getting the impression that you've taken this personally, and have turned a minor business transaction into a casus belli for a protracted spat.

Is it really worth it over some toy parts?

 

[SBoardley]

@TallGobblyWobbly
Again you pulled the dick move by re ordering through yer mate after they chinned you off. Most people just buy stuff then deal with it if there are issues, You were pre empting trouble and they picked up on it. 
if you don’t like how people operate, don’t deal with them; don’t try and make trouble for them. We need these retailers. 
and Again I’ve never had a problem with milspec, and when I phone them they are always helpful. 

 

[Rogerborg]

Again you pulled the dick move by re ordering through yer mate after they chinned you off.

Haha, what?  The thirst on this bloke. ?

 

[TallGobblyWobbly]

A lot of you are right, in some regards anyway, and I have not nor intend to do business with them again. It is a shame but alas (as proven here) not everone can see sense irrespective of how blatantly clear the information might be.

Again, I came back to complete the story if you will (actually I came here to search for used Gas guns and saw I had notifications lol -anone got a G5? Might as well ask), people will google and search this company from time to time and a solid, honest, reflection of my experience should be just as informative to another user like anyone else's here. Weird and barbaric attacks aside, it has been interesting to see the differing opinions.

 

[Tackle]

Regarding the guy from milspec losing his shit over getting pm's in the early hours, given that most modern phones have the ability for a preset quiet time, the ability to mute some or all notifications, he's only got himself to blame, not everyone operates 9 to 5 etc so sometimes you've got to make hay when the sun shines (or not lol?) 

 

[Enid_Puceflange]

-anone got a G5? Might as well ask)

Aye,

But you ain’t the next owner ?

 

[Rogerborg]

Weird and barbaric attacks aside

You need any nails for that cross?

View attachment 75547

 

[Tactical Pith Helmet]

You need any nails for that cross?

View attachment 75547

'Say what you like, crucifixion gets you out into the open air.'

 

[TallGobblyWobbly]

'Say what you like, crucifixion gets you out into the open air.'

Sounds like a .... Nail.. of a time