So I am going to be brutally honest here, I recently purchased a large order of valves from them (160 quids worth) but they cancelled the order because I questioned their return policy.
In an email they sent me, and in their T&Cs they have a section about returning falty goods. This section explains that their policy to only allow 24hours for your to inspect your items for faults, any faults reported after that will be assumed as user faults or items damaged. This CLEARLY goes against the rights of any consumer and the distance of sales act. "You have 30 days from taking ownership of a product (this could be the date of purchase or the date it was delivered to you - whichever is later) to claim a refund if it is faulty".
So I sent them an email, to have it made clear to me if this was still respected or if they really did only allow for 24 hours (I was not going to be home when It was expected to arrive), in their response they insinuated that I would only ask that if "I expect them to arrive faulty" as if I had intent to commit fruad. I (what I thoguht was) politely explained that I didn't understand their question and took offence to that insinuation, though I did so as candidly as I could. They didn't like that resonse clearly and suggested that: "They are only a small company, they are not a big cooporation.... and that (I) seek a different supplier".
I tried to apologise(?) to ease the seemingly odd tension but it seems they blocked my email and didn't want to respond.
