Gunfire (Poland) / gun-fire.co.uk

Ordered a few little bits of them a sling gloves and a pouch 

also ordered a pistol from them 

an src-gc-104 

opening the box

 noticed scratches on the trigger (not a problem as it would of happend anyway with use) the mag however leaks like hell used 2 capsules of co2 to try solve this 

on the second cap the valve on the back of the mag was so lose it sprayed bbs all over inside the gun

the gas releas valve had also been causing damage inside the mag well a big enough gauge to make me realise hang on these pucks may have given me a second hand gun (angry face) to try and make a complaint was difficult given the fact I can't read polish and it kept leading me in circles was frustrating. I've emailed them twice no reply but bummed 

would anyone be able to tell me what mag would fit it this gun (m9) 

or how to fix the leaky problem the valve is an easy fix just needs tightening  

im sorry for this been a novel 

and thank you 

 
Placed my first order with these guys last Thursday and its been stuck at the Order Processing stage since then.

I've sent a chase email. I did note they had a bank holiday on the 3rd so could be playing catchup with orders so I've given them the benefit of a doubt so far.

My UKARA was included and just seen they've started a big sale too.

~~~~

Update: Now being over a week, I've sent another 2 messages since, including a copy of the pro-forma invoice I have from the site and still nothing. I'll give it the statutory 14 days then I'll cancel via PayPal.

~~~~

Update: My order has finally moved to the "Packed" stage - so one would assume it's getting shipped today. No email confirmation, I had to check through the website. This probably means I'll receive it next week, fingers crossed.

 
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After chasing them over and over, my order also got moved to packed.

I am assuming that is a token "get him of our backs for a bit" move and fail to believe it is actually packed...

wont be using them again, customer service as dreadful. Sure they are moving the warehouse or whatever but they are ignoring emails etc...

 
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Got a mate having exactly the same problem with them, been about 3 weeks now . Response to emails has been very patchy and also showing as packed. Think he is planning to contact paypal over the weekend. 

Weird because they have always been reliable up til now

 
Are their sales bargains genuine.

Some of their prices are brilliant. They do very good deals on KJW gbb pistols for example.

 
warlord said:
And you don't earn loyalty point on the uk site.
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Really ??? well lately the GF points have gone to $hit

used to get the odd freebie now & then - that came in handy perhaps

heck even a 1kg bag of Rocket bb's is ok for nowt

but they scaled back on the range of items to buy for points about 3 months ago :(

Actually TWG used to do something similar too but was phasing it out in 2014 when I started

(no such thing as a free lunch/suppressor I guess)

 
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Sitting Duck said:
Really ??? well lately the GF points have gone to $hit

used to get the odd freebie now & then - that came in handy perhaps

heck even a 1kg bag of Rocket bb's is ok for nowt

but they scaled back on the range of items to buy for points about 3 months ago :(

Actually TWG used to do something similar too but was phasing it out in 2014 when I started

(no such thing as a free lunch/suppressor I guess)
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I bought my first RIF from them. Then went to buy my second and asked where my point were as I'd spent £400. :(

Hello Sir,

If you ordered from the co.uk domain, then I am sorry to say that we do not provide loyalty points program on this one.
But however, we do on gunfire.pl from which is your last order.

Best Regards,
Wojciech Mrozek
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warlord said:
I bought my first RIF from them. Then went to buy my second and asked where my point were as I'd spent £400. :(
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warlord said:
Hello Sir,

If you ordered from the co.uk domain, then I am sorry to say that we do not provide loyalty points program on this one.
But however, we do on gunfire.pl from which is your last order.

Best Regards,
Wojciech Mrozek
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Click to shrink...




CheeryMealyGreatdane-max-1mb.gif


Still took your money and shipped from same place though.....

well - like I say the GF points has gone a bit $hit lately what remains of the now limited range of freebies :(

 
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Good (in a way) to know others are seeing the same issues as me. I also received the same email about the move of warehouse. Received over the weekend:

Your order is still waiting for shipment.

I'd like to explain our selves to you by saying that this warehouse relocation along with stocktaking has taken a lot longer than we expected and the IT systems are not fully operational yet after some major changes done, which were meant to improve customer service speed.

Unfortunately, those changes made it more difficult for the customer in the short time, but once we complete the changes, we should be able to avoid many of the quality problems and guarantee fast shipment within 24 hours.

The changes were scheduled to be done within 7-10 days but

in the end, it took around a month in total to apply the changes and to adopt the new warehouse.

We are very sorry for the inconvenience and the delay
and we are hoping that once we are back on track, you would decide to give us another chance.
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I think based on others having the same issue, I'm going to put the Paypal refund request through now.

 
Update again - I've been keeping up with the thread on the UKAC Facebook group and there's a lot of people having the same issues I did - my PayPal request is through, gave it a few days of sending messages and have now escalated it to PayPal.

PayPal didn't even question it and are awaiting response from Gun-Fire - I think a lot of people have done the same from what I can see so they'll be lucky if PayPal don't penalise them.

Someone had been waiting over a month for some BBs and a bucking so it's not even the size of the orders. It's a shame because they've been award winning and like everyone says they've used them for years without issue. Someone has properly cocked up on their side, so I do hope they can get back on their feet properly.

 
Looks like I was lucky to get an order through from them in mid April.  Such a shame, I hope it works out for everyone.

 
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They finally have a notice up on their website about delayed shipping which is a step in the right direction. 

 
Oddly enough they had a promo running that they ended a week early

without warning - ended on about 14th/15th May

where as anybody who has been a GF customer that more often than not they extend these promotions

https://gunfire.pl/-Hot-Shot-SPECIAL-OFFER-TERMS-CONDITIONS-cinfo-eng-1140.html

the Hot Shot promo was due to end on 21-05-2018 about 2:00pm UK time

previously it would be be quite usual to extend this date another week maybe

but it ended a week earlier - without warning ????

now they do say they can retract this offer early if they decide

but very out of character or out of the usual practice they have used in the past

Hope anybody with pending orders/payments gets this matter resolved asap

 
Anyone got any horror or great success stories to share from the past couple of weeks?  GunFire are coming out about £25 cheaper than TaiwanGun for the same order (or to be more precise, I can add a tri-shotty to the GF order for a couple of £££ extra) but I'd really like the delivery before next weekend.  What do we reckon?  I'll be ordering first thing Monday morning either way.

[EDIT] Ordered from GunFire, such cheapness, many bargains.

Taking one for the team here, I'll let you know if and when it shows up.

 
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Well, damn.  Ordered Sunday night, expected dispatch was shown as Tuesday, which would have given it a fair shake of arriving by Friday.

It's now the end of Tuesday, two full working days after ordering, and the order is still showing as in progress, with no dispatch information.

I'd stick with TaiwanGun if I were you, chaps. :(

 
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And on working day three, Roger did receive this message.

Hello,

Your order was put on hold because there is one obstacle that stops us from preparing and dispatching it. During the quality control, it turned out that the FMA-09-003828 you've ordered is damaged in some way and we can not send that to you. Unfortunately, it was the last item we had. Please let us know, whether you would like to have that product removed having the money refunded and the order sent without it or you rather prefer to exchange it for something else.

We are waiting for a message from you.
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And lo, Roger did weep, then ask for part FMA-09-003821, which is functionally identical to FMA-09-003828, and he did wish that they had spake to him yesterday, or verily hath just substituted it and sendeth the order on that day.  And there was much lamenting.

Well, it happens, and it's no biggie in the end.  Pretty clear communication as well.

 
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Aaand another working day, another no confirmation of my response or of dispatch.

I guess TaiwanGun gets my business from now on. It's worth a few more £££ to actually get sent what you ordered in the same week that you order it.

Who do GunFire think they are - a British company?

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Working day 5, no response, no update to the order.

I'll be opening a PayPal dispute on Monday.

I knew, I just knew I should have gone with TaiwanGun.  ?

 
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