Extreme Airsoft / extremeairsoft.co.uk

[Steveocee]

Mixed experience for me.

Ordered a shotgun last month. Arrived no problems.

Ordered another item this month. Took a few days to dispatch. Has been in PF depot for about 3 days now with no attempt to deliver it. Emailed yesterday with no response. Called today and told it's not their problem now as it's with Parcelforce and I need to contact them. Doesn't sound quite right. Tried phoning PF anyway as I want my parcel, all automated and nothing along lines of "for lost or delayed" so have gone down the contact form route.

Have called them again and said as much and they said they'd try and chase it up from their side. I am awaiting repsonses from both currently.

 

[EDcase]

To be fair, you can't blame the seller for a PF delay.

 

[Steveocee]

To be fair, you can't blame the seller for a PF delay.

No and I don't but I can blame them for giving 0 Fs and not trying to remedy the situation.

 

[EDcase]

Yeah, that's probably true for most retailers.

 

[Lollingsgrad]

Orderered another item this month. Took a few days to dispatch. Has been in PF depot for about 3 days now with no attempt to deliver it. Emailed yesterday with no response. Called today and told it's not their problem now as it's with Parcelforce and I need to contact them. Doesn't sound quite right.

You're right, it doesn't. In future, if any business tries this with you point out that the delivery contract is between the seller and the courier; it's their responsibility to ensure it arrives not yours.

 

[Rogerborg]

To be fair, you can't blame the seller for a PF delay.

Yes you can, because until it's in the customer's hands, it's entirely the seller/sender's responsibility.

My policy now is to not even bother arguing the toss with sellers or their chosen couriers: I just initiate some sort of chargeback (eBay / PayPal / debt/credit card) the day after it's failed to arrive.

The quicker you do it, the quicker you get your money back.  You can always halt the process if it shows up.  Worst case, it's better for you to have your money and the goods than neither of them.

 

[EDcase]

The seller is responsible for getting the item to you but the time taken is down to the delivery service.

Especially relevant with the worldwide situation now, it can take longer than expected to receive an item.

If the item does not arrive after the specified number of days given by the delivery company then its time to contact the retailer and give them the bad news...

 

[Rogerborg]

If the item does not arrive after the specified number of days given by the delivery company then its time to contact the retailer and give them the bad news...

The number of days given by the seller, which they are free to set at any number they like.  The delivery company is of no contractual relevance to the purchaser.

I prefer the bad news to come to the seller via a notification that they will be charged back if they don't resolve the situation.  Just to end any argument about who's responsible for what before it even begins, because I am so done with having that "You need to chase them up, mate" or "Give it a few more days" flannel rubbed on me.

This sounds very pugnacious, but consider the situation: the buyer has paid money up front and received nothing but a promise which has been broken.  We've come to accept this as par for the course, but it doesn't have to be that way with the many tools at our disposal these days to hold sellers to their promise.

Remember, if it doesn't get resolved, they can claim compensation from their courier.  We can't.

 

[EDcase]

Yeah I get your point but I prefer to give em a few days leeway before claiming for a refund.

 

[Steveocee]

I did try to speak with the courier via the contact page (all phone numbers were automated) as I just wanted to get my parcel. They wouldn't speak to me as the consignment was booked through a 3rd party and referred me to them.

I called Extreme up and spoke to Chris who certainly sounded a lot more concerned and said he'd chase it up. An hour later I had a call, parcel is indeed in the Coventry depot and courier are working to get it on track again and will update me tomorrow.

Firstly I hope I have it for the weekend.

Secondly, I'm a huge believer in a judge of company not being when things are right but how stuff is handled when it goes wrong, up until the phone call today I was starting to think about chargebacks from credit cards. I'm not unreasonable and I prefer to be right with people but I am getting to the point now of just wanting item or refund.

Fingers crossed I can put a positive end to this shenanigan.

 

[Steveocee]

Happy end to my story. SRS arrived this morning. 2 weeks after ordering. I hadn't heard from Extreme, called them up to let them know and put this whole saga to bed. Looking forward to playing with my shiny new toy.

 

[GeorgePlaysAirsoft]

I had a mixed experience with these guys but it is my belief they are honest if disorganised. I bought an M249 Para from them that stopped working after the first few shots. I got a replacement shortly after this but it was the wrong model so I returned it. It took a long time to get it all resolved and there was a lot of reminding them on my part but this was largely Classic Army's fault as the entire batch turned out to be faulty on testing and then they were out of stock for ages.

Despite the difficulty and the wait I could tell they put an enormous amount of effort into rectifying the situation and I can't in good conscience fault them with anything but bad luck. Most of the problems I experienced could easily have been due to the fact that they were moving warehouse during the time I was dealing with them. I got my refund and I'd buy from them again but if things go wrong, patience and persistence may be required. By all means email them if you have problems, but then immediately pick up the phone and call them if you ever want a reply.

My experience as well. I had a few issues but it was easily resolved. 

I'd buy from them again though they wouldn't be the first place I'd look for anything I needed urgently. Phone them, don't email is my only advice.

 

[Druid799]

 wish I’d remembered I’d had a problem with this lot in the past , ordered from them on the wknd initial order conformation received nothing since , just rang them to be told “oh sorry didn’t realise it’s out of stock in the shop , but it’s on its way from the wearhouse !” 
The retailer equivalent of “checks in the post !” ??

Edit 6.11.20, well wish I had remembered not to use this retailer , when I spoke to them on Tuesday I was told would be on its way to me either Wed or thur just rang again to be told “oh no you miss under stood , it’ll be with US wed or thur not you” (and best of all it’s ‘due in’ today from there magical warehouse !)

British retailers complain about being under cut by foreign online sellers and lack of “support for the uk industry” well it’s there own fault , if they’d been up front and kept me informed I’d not have had a problem waiting BUT they didn’t .

So yea stay away from these clowns unless you REALLY have no other option .

 

[Druid799]

AND to confirm my opinion of this lot was right I’ve JUST received my refund a week after I cancelled the order ! Unbloody believable ! 

 

[Steveocee]

Contrasting to the above. A buddy ordered some vector mags, they shipped a couple days later and received fine.

Very up and down.

 

[Lollingsgrad]

A helpful hint for those looking to order that I've just figured out. If it says "1 in stock" or however many they have under the picture on the product page, it means they've actually got it ready to ship. If it doesn't have anything under the photo it means they're selling them on backorder which I think is the practice that really causes the vast majority of issues people have with this retailer.

I think they really shoot themselves in the foot selling stock they haven't received yet without telling you as much because it makes them seem untrustworthy. I think they'd find if they just said "available on backorder" people would still order for the good prices but have far greater patience when it takes an unspecified time to arrive. Airsoft World also sell on backorder with flexible estimates but by and large they have relatively good reviews because you are made fully aware of the conditions of sale.

 

[RipsawDPM]

I guess I'm joining the fun train of extremeairsoft, waiting for my vector magazines and the tracking keeps coming up with "Sorry, we're currently unable to confirm the status of your item with reference number. Please try again tomorrow." Problem is it's been tomorrow 4 times in a row. I guess I'm going to have to phone them?

 

[AngelusKarl77]

i've ordered from them a few times and personally not had a problem everything was delivered within a week that was showing in stock, also communication has been good from them from order updates and delivery notifications to my general enquiries they have replied or messaged every time.  Just wanted to give my experiences.

 

[gavalar]

Is extreme airsoft a trustworthy site, just wondering as I'm new to airsoft?

(link to the site: https://extremeairsoft.co.uk/ )

definatley yes been to many others this ones by far the best ive spend over £2000 so far if not more they know there stuff aswell if you visit the store ive also played cqc there also very good 

 

[Rogerborg]

A more suspicious person would wonder at a new account bigging up a retailer as their first post.

Not me though, I trust everything that I read online without question.