DHL/UKMail - Bunch of useless *&^£%£$%

[Smooth_Operator]

Currently dealing with ongoing hassle with DHL/UKMail over an AEG that was sent to me that they've 'lost'.

Most frustratingly it's not something that'll be easily replaced, as no one else in the UK currently has one for sale...

The saga so far:

1. Parcel was shipped on Friday last week for next-day Saturday Delivery.
   
2. Text comes through from UKMail saying that it will be delivered on MONDAY.
   
3. I contact seller, who checks their system and reprints the label - definitely marked SATURDAY.
   
4. 2nd text from UKMail - my parcel will be delivered on TUESDAY.
   
5. Seller contacts UKMail, who confirm that my delivery depot is closed on a Saturday and that next-day deliveries to my postcode aren't possible (only 48 hour).
   
6. On Monday I get a text from UKMail - my shipment has been delayed, expect delivery on WEDNESDAY (today).
   
7. Yesterday, I speak to depot manager at my local depot - he checks their system and is puzzled that it hasn't had a departure scan from collection depot in Basildon - figures it's still there, but will phone me if it arrives in the morning as expected.
   
8. Today, I speak to depot manager at my local delivery depot. He says it hasn't turned up on the trunk lorry this morning (as I expected)
   
9. Today, seller contacts UKMail - parcel still shows on their system as at the collection depot in Basildon.
   
10. I contact UKMail who say that they'll search the Basildon depot tonight to see if it has been 'lost' there.
    

I don't hold much hope of it ever turning up. Either they've genuinely lost it, or some thieving toerag has pinched it.

Throughout this, the seller has been absolutely brilliant - can't fault them at all.

UKMail/DHL however... ?

 

[Adolf Hamster]

damn man, hopefully it still shows up.

tbh given the amount of mail that gets shipped all over these days i'm amazed more stuff doesn't go missing, of course that's no consolation when you're on the recieiving end.

 

[Smooth_Operator]

course that's no consolation when you're on the recieiving end.

Or NOT on the receiving end in my case ?

 

[Adolf Hamster]

Or NOT on the receiving end in my case ?

good point, well made.

 

[Huxley]

Well that really sucks.

Fingers crossed for you, does sound like some scum has pinched it, what do you expect with what they pay.

 

[Smooth_Operator]

Well that really sucks.

Fingers crossed for you, does sound like some scum has pinched it, what do you expect with what they pay.

I'm hoping against hope that it is found tonight with half the label missing or something. At least then it'll get either returned to the shop or sent to me...

 

[Druid799]

Thing that really boils my piss with these sort of situations is the way these courier companies get all defensive and act as if there doing us a favour by carrying our parcels for us when we ‘dare’ to ask “what the f**k have you done with my parcel ? “ so yes useless twats springs to mind ! ?

 

[clumpyedge]

Is UKMail a subsidiary of someone else? Not seen anyone use UKMail in a few years (and I am a buying whore). Only person who I used to get stuff from with UKMail was the odd bill coming through.

 

[Smooth_Operator]

Is UKMail a subsidiary of someone else? Not seen anyone use UKMail in a few years (and I am a buying whore). Only person who I used to get stuff from with UKMail was the odd bill coming through.

They were bought out by DHL (part of Deutsche Post) a couple of years ago. 

Anything you receive from DHL Parcel UK has likely got to you using old UKMail infrastructure. 

 

[clumpyedge]

They were bought out by DHL (part of Deutsche Post) a couple of years ago. 

Anything you receive from DHL Parcel UK has likely got to you using old UKMail infrastructure. 

Ah... that explains the shit-ness of you're parcel being lost then, If I could go the rest of my life not having to deal with DHL I'd die a happy man.

 

[Smooth_Operator]

On that note... If anyone spots a brand new in box G&P M16A1 for sale somewhere around Essex (private sale) please let me know...

I'm currently mulling over whether it's worth contacting the local police station to see if they've had any reports of theft from the depot. 

 

[Rogerborg]

I feel for you, but would commend this alternative strategy:

1) Wait until the indicated delivery date.

2) Initiate a chargeback process against the seller.

3) Don't give it another thought.

It's their problem, not yours.

That said, I hope that it is a unicorn "lost" parcel that does actually get found again.

 

[Smooth_Operator]

Update:

The depot say the parcel definitely isn't in their bays.

Customer services are now getting access to their CCTV to see what happened to it.

Watch this space! 

 

[hitmanNo2]

Not a good sign.  If it's someone there that has pinched it, I cant see them doing it on CCTV unless they're really dim.

 

[Rogerborg]

Not a good sign.  If it's someone there that has pinched it, I cant see them doing it on CCTV unless they're really dim.

Most criminals are thick, lazy opportunists.  The problem isn't catching them, it's with deterring them once they find out what a soft touch the courts are.

 

[djben9]

all you need, no matter what you have ordered....

keep us updated.....

hopefully you'll get it  

 

[Smooth_Operator]

all you need, no matter what you have ordered....

keep us updated.....

hopefully you'll get it  

Thanks boss. 

I'm waiting for a call back from the Operations Manager of DHL UK - this should be interesting...

 

[Huxley]

Any updates?

 

[Smooth_Operator]

Any updates?

Slow progress. 

DHL phoned today to say that the seller should now start the claims process. 

The depot were very reluctant to check the CCTV (seems suspicious to me), but when they eventually did they said that they couldn't see a parcel of that description going out. 

There's no exit scan from the depot, so all we have is the depot manager's word that there's no sign of it. He maintains that it went out on the trunk lorry to the distribution hub, but has no evidence to back this up. 

 

[Enid_Puceflange]

Thanks boss. 

I'm waiting for a call back from the Operations Manager of DHL UK - this should be interesting...

Bloody hell........

Escalate this any further and you will get a call from HRH The Queen any minute now ??