Bought a faulty item how long should I give them to respond?

[Skara]

Sod it, message him you'll sort it yourself (it's an easy fix), but as a result your gonna rip the pee out of his company (which you've essentially already done here with this thread), on every forum, social media & review website, as a thank you for "great" response & customer service, & then give him the day to remedy it properly (send out some spare seals/partial refund, that kinda thing), gonna be cheaper for him than all that bad publicity ?

That's a dick move.

I'm starting to think none of you has actually ran a shop.

There is this retarded misconception that since you bought something from X store, the whole store has to be at your service 24/7 and sort every issue in a matter of seconds.

Holy fucking shit guys, chill.

James may not be busy 24/7 but I'm pretty sure Allen isn't the only customer he has to deal with.

 

[Tackle]

That's a dick move.

I'm starting to think none of you has actually ran a shop.

There is this retarded misconception that since you bought something from X store, the whole store has to be at your service 24/7 and sort every issue in a matter of seconds.

Holy fucking shit guys, chill.

James may not be busy 24/7 but I'm pretty sure Allen isn't the only customer he has to deal with.

Dude, this thread is ten days old, we're talking about a seal on a mag, for the retailer that's pennies (plus postage) to sort, shouldn't take ten days & probably a dozen messages .

Every happy customer is worth their weight in gold, they're the ones who make recommendations & keep coming back.

While I haven't run an Airsoft business, I have run a successful business, remedying problems varies according to cost & complexity, on that basis this one is a piece of piss & should have been sorted in a couple of days tops.

As for James apparently now "ignoring" the OP, now that's a Dick move.

IMHO

 

[Rogerborg]

What I'm confused by is a seller saying that they'll repair it if it's posted back to them, rather than just popping a new seal in the post (given that OP has already disassembled it).  Surely that's cheaper than their time, or the return postage on the magazine.

 

[Allen428]

What I'm confused by is a seller saying that they'll repair it if it's posted back to them, rather than just popping a new seal in the post (given that OP has already disassembled it).  Surely that's cheaper than their time, or the return postage on the magazine.

I did say to him if he could send replacement seal I would of fitted it my self especially as he wasn’t offering to pay the postage for me to return the magazine for him to fix it. Plus it took him another 5 days to respond so I’ve just fixed it my self.