Airsoft World

[hilander]

It seems as though the further away from the store that you live, the more difficult that it is to get things fixed/replaced.

WRONG . i only stay 25 mins away and they were still crap. it took then 4 weeks to sort an m4 i bought from them , and that was only going to there shop and standing till they fixed it

 

[Happy]

I guess it's pot luck as I've had to get repairs done under warranty with them and they've always been very prompt with regards to service.

Some other more reputable retailers I've dealt with have been the opposite.

 

[MisterC]

I'm finally getting to the end of a paypal dispute with them (thank god for paypal!) for 2 sets of headsets and ptt switches @ just under £100.

Neither of the ptt switches worked properly (ok, i thought, not really their fault...they could simply be replaced or refunded) so i contacted them the day after receiving them to let them know, but had no reply from either of the departments i emailed. It was only when i opened the paypal dispute about a month later that they finally responded and seemed more than happy to help with the problem...but it didn't last long.

Despite being promised they would be looked at "the minute they arrived" I had no confirmaion that they had received the items, and it took a week from the time the parcel was received by them (2nd class signed for) before it was logged into the "service dept" or whatever they called it, and that's only after i'd emailed a member of staff directly asking for an update, rather than the generic customer service email address.

After then, i just decided to go the rest of the way via paypal (the deadline was almost up for escalating), and it was only when i raised it to a claim that suddenly they had approved the refund.

If they are that hard to get a hold of for just looking at a couple of manufacturing faults, i'd hate to imagine the ballache of having warrenty work done on guns if they're as difficult to deal with as they were with me.

I'll be happy once i have the money back, and i enjoy never using them again.

 

[Caliber]

I've got to say I'm surprised at seeing all the problems you guys had with Airsoftworld. They were the first company I ever went to to purchase my first airsoft gun, and I've gone to them all times but once and have never had a problem (To date, I've had some crappy £40 AEG I started with, SRC Tokarev TT-33, P45 Match Ext. Barrel Heavyweight, WE G39C, A&K Dragunov SVD and a Warrior L96 I bought off a mate, but he got it from Airsoftworld originally with no problem), the only time I went to another place is because Wolf Armouries were the only guys I could find with a Beretta M93R, which funnily enough had a problem with it back at the warehouse, but I got a full refund for it because there was an out-of-the-box fault when they went to two-tone it.

I can't speak for Airsoftworld's customer service, since I've never had to use it. I usually buy ammo and gas from Airsoftworld, so I guess if there's a problem with ordering them, I have all this crap to look forward to.

 

[A-Tac]

Has anyone here used " proairsoftsupplies " ?..I'm thinking of using them, any info appreciated.

Tried 'airsoftworld' but their web site takes way too long to load up and every gun i clicked on was 'out of stock' !

 

[DX115FALCON]

Has anyone here used " proairsoftsupplies " ?..I'm thinking of using them, any info appreciated.

Tried 'airsoftworld' but their web site takes way too long to load up and every gun i clicked on was 'out of stock' !

There's another thread for proairsoftsupplies. Just look it up on the forums

 

[snuff]

Airsoftyworld are ok for accessories,sometimes hard to get items but their customer service when it comes to guns is absolute crap,my m8 returned 2 out of 3 M4's and when they returned 1 was no better and 1 was worse...trouble is is that it ruins your day out when you find out they've messed up..he even visited them to drop them off in person,he's still using them but wouldn't buy from them again...as a newbie it was the sort of experience he wanted...and no he neglected to ask before he bought..., :blink:

 

[two_zero]

I am not that happy about my order, but it might have been a bit out of their hands..

anyway here's what happened. ordered a cyma ak, got a gun that was made by cyma but rebranded cybergun. does not affect the performance but I wasn't very pleased never the less, had I known I would have ordered from patrol base instead. secondly there was a wiggle in the gastube. which I got explained in a long mail that real ones have more wiggle.... few days after the gasblock crumbles and falls to pieces (gun is still unskirmished). I contact them again. I can't send it in because of leaving the country. But I do offer to send him a picture and ask if he can contribute the shipping cost (as this would be the very minimum he would pay if the gun was sent back) towards a new gasblock. I think he said something in the lines that he could not because of tax regulations etc. etc. fair enough I suppose.

make what you want of the story but that is what happened.

 

[Richie Boyle]

is this the shop in crossgates, fife? I went there last week and while i was impressed with his immediate recognition of my pistol, i wasn't impressed at waiting in the shop for so long without being offered assistance. Even then he seemed more interested in tinkering than selling (my UKARA hadn't been registered but i could have bought other things). I think a trip to Dalkeith on monday

 

[-davo-]

I've just had a run in with them.

Bought a King Arms Blaser R93 from them. On sale, so thought, eh, why not.

Received it with a big scratch on the bolt. Annoying, but was prepared to accept it.

About 10 mags through it, (just in back garden), starts slam-firing.

Oh. Probably nothing. Tried skirmishing it, kept slam-firing. Frustrating as hell.

Sent it back for refund, took a week between me pestering them for an update on the matter before I started a paypal dispute.

That got their attention.

Asked for full refund.

They gave me about £9 less than the price of the gun for 'restocking' costs.

Because of this experience, I will never shop with them again.

 

[Baz JJ]

The pestering and Paypal thing sounds familiar. I bought my first rifle from them. Have never given them any business since.

 

[BBrotherwood]

Had to pay £5 postage just for something the size of my fingernail through their courier. First email said it would be here today, checked on DPDs site today to track it and turns out there has been a problem and it wont be here till next monday. I have heard nothing from Airsoft World mind to let me know there has been a problem. I have never had a problem with DPD not being able to deliver something so I think the problem is probably at AW's end. Less then impressed...

 

[Baz JJ]

I decided that it was wrong to hold grudges and bought a radio handset from them the other week.

I got notification that it had been shipped from AW and then got an email directly from the courier (DPD)

to say it wouldn't be delivered because AW hadn't had it ready for collection.

I contacted AW to check and they did actually reply to my email within 30 minutes saying that they were having problems

with this particular courier and were going to check with them.

The goods came and I wasn't desperate for the handset, so I didn't take too much notice of how long it took, but of the two items Ive bought from them, both have suffered from courier problems.

 

[joshcowin]

the only problem i had with them was when i bought a gun of them all got sent well then when i tried the gun it didnt work,sent it back to them with my name and postcode on the box and a piece of paper with the same on,2 weeks went by so i game them a call,and they said that no gun had been sent to them with that name adress or postcode (i had tracked delivery aswell so i knew they had it) after 1hr on the phone they found my gun but apparently it came with no adress so they couldnt send it out,gave them the adress and it arrived next day

 

[evilfree]

Sounds like they always have issues with distance selling.

Service in stores is great.

 

[DX115FALCON]

Service in stores is great.

Agreed. Never had any bad experiences with them, but I do usually stop in store. Whenever I have ordered from them online, they seem to do everything okay- but again, I live really close to the store.

 

[TheGrover]

My Order with them is taking a while, though the customer service is flawless considering. I spoke to someone today who kindly explained that they are in the middle of moving premises which is causing disruption.

Whichever way you turn it though, 7 to 10 working days to spray a gun that they have in stock is rather long. Unless of course half the forum have ordered two-tone guns

 

[TheGrover]

My order finally arrived yesterday. Now, the two tone service is quite frankly, a joke. It took them 9 working days to paint the gun, and when they did, they ignored the 3 emails I had sent before I ordered and the note on the order. I specifically stated that only green paint was to be used, to match a very similar product on their website, and they used a very poor blue paint, which leaves a sticky feeling... On the foregrip (l85 a2) and scratches off easily, like when installig a battery. On top of this, they didn't paint anywhere near 50 per cent of the gun, though this doesn't bother me as they are the ones commiting a criminal offence.

I do not reccomend using Airsoft World unless they are the sole supplier of something you want, and you should NEVER use their two tone service or rely on the comments box to clarify an order.

Perhaps others have had better experiences with them, but I am simply disappointed.

 

[Sitting Duck]

3 different AEG orders - all 3 went fine

they were cheapest deals on offer & bought 2 x KK burst wizards for £9:99 offer too

(must have forgot/missed one on my very first order)

paid by paypal - even found discount code & grabbed some BAW BB's

BUT then I have had $hit luck with other companies like LWA

so it is all a bit of a lottery

sorry to hear others not so fortunate with Airsoft World

 

[Caliber]

My order finally arrived yesterday. Now, the two tone service is quite frankly, a joke. It took them 9 working days to paint the gun, and when they did, they ignored the 3 emails I had sent before I ordered and the note on the order. I specifically stated that only green paint was to be used, to match a very similar product on their website, and they used a very poor blue paint, which leaves a sticky feeling... On the foregrip (l85 a2) and scratches off easily, like when installig a battery. On top of this, they didn't paint anywhere near 50 per cent of the gun, though this doesn't bother me as they are the ones commiting a criminal offence.

I do not reccomend using Airsoft World unless they are the sole supplier of something you want, and you should NEVER use their two tone service or rely on the comments box to clarify an order.

Perhaps others have had better experiences with them, but I am simply disappointed.

Must say I had nearly the same problem with their two-tone service on one occaision. When they painted my G36C they only did the handguard in green, and it felt uncomfortably sticky. Didn't have the problem with my Tokarev, though, so it may have been the material it was sprayed on.