MarkieT

So i just ordered another item from Novritsch last week, just a couple of small items worth 52 euros. I didn't need it in a hurry so was ok with it getting stuck in customs for 2 months. Low and behold it arrive today so it does appear to be pot lock or under a certain value (my previous order that got stuck was 300 euros).

Well i just check the status of my camo gear from Novritsch on the DHL/Parcelforce website and it now says that, as of today, customs are raising charges - so guessing I will get a letter soon with what i have to pay and then they'll release the goods. It's taken since the 24th of May to get to this stage!

On a positive note I ordered some additionall Russian uniform stuff on Monday from Russia and it was supposed to arrive on Friday, but is coming today! https://grey-shop.ru Second time i've ordered from them and shipping and delivery has been lightning quick. One of my friends also ordered had the same experience. Maybe they need to give lessons in completing customs declarations.

Ah ok, good to know. I wanted to go in and look at an la85 and a Rapax m5 , couldn’t get through and shop looked shut so ended up going to Reading and buying from a shop there. I’m a little put off as if they can’t answer the phone when you want to buy something then what will it be like when you have a problem and want some support.

Are these guys still in business, I've tried ringing them a few times over the last weeks and the number just rings, no one answers but no voicemail either. I've swung by the shop also on and it looks closed up but that may just be because it's on a run down trading estate on the outskirts of Colnbrook.

I bought some camo gear from Novrisch and its been sitting in customs since 24 May. To be fair they sent me a lengthy email with how to contact customs etc but it seems customs are a big black hole. Parcelforce (who are the local courier who should be delivering this) are pretty much saying its out of their hands. One of my friends just bought an SA80 from Europe and it got "lost" between customs and the shipping company. I guess I'd be wary of ordering anything you can't afford to lose at the moment and maybe let the local UK retailers take the risk of importing goods and customs. To balance that I've ordered a few small things from russia, etsy (shipped from Ukraine) ebay and aliexpress which arrived and had good updates and they arrived a reasonable time. Has anyone had any success in chasing couriers down or customs when their goods have been stuck?