Taiwangun Shipping Disruption (Brexit Related Content)

[EDcase]

I'm still hopeful that importing from EU will stabilise and be simplified in future.

Brexit on top of Covid has disrupted everything really badly.

Since November I'm still waiting for parts from KYAirsoft who say they're still waiting for a shipment from WE.

This is also affecting UK retailers who obviously have very low stock at the moment.

Things will get better...

We have EVERYTHING to look forward to

 

[Cr0-Magnon]

not being able to go out and play definitely amplifies the 'is this all really worth it' element.

Click to shrink...

For me it's the opposite. I nearly quit before lockdown as had a few not-so-great days in a row and was feeling burnt out and guilty about spending more time buying and selling guns, than I did actually using the damn things.

Now I'm left sorely missing having a reason to get up and out first thing on a Saturday, then getting that feeling of having earned the right to sit down, maybe have some Doritos and a few beers in the evening. Again I feel guilty if I haven't worked for it.

 

[L3wisD]

It's coming!!!

View attachment 70321

 

[Laserhawk]

So this is a new one from UPS.

They have just sent me an email asking for me to provide them with an English invoice of my order from TG.  They attached the original Polish one, and are saying they wont clear it until they have it in English.

Im not aware of TG providing English language invoices, so i've simply replied with screen captures of my order from the TG website.  This is just getting silly now....

 

[alxndrhll]

So this is a new one from UPS.

They have just sent me an email asking for me to provide them with an English invoice of my order from TG.  They attached the original Polish one, and are saying they wont clear it until they have it in English.

Im not aware of TG providing English language invoices, so i've simply replied with screen captures of my order from the TG website.  This is just getting silly now....

Click to shrink...

Did you not get an email from TG (email address was [email protected]) with the header starting 'INVOICE taiwangun.com' followed by the names of the attached files? Assuming you ordered a RIF that should have your warranty information and an invoice (both in English) attached, both as PDFs.

If you didn't order a RIF I'll assume it's just the invoice, but couldn't say for certain.

 

[Adolf Hamster]

Since November I'm still waiting for parts from KYAirsoft who say they're still waiting for a shipment from WE.

Click to shrink...

in fairness that's just ky airsoft for you.

i ended up cancelling part of an order because they hadn't sent it despite being re-stocked and available on their website (this is several months after the initial order and before covid kicked off), then then tried to trick the paypal case with the old "close the case and we'll refund you" (when paypal explicitly states doing that will mean you can't re-open if they renege on their promise)

they then haggled over the postage cost, which i'd estimated using their own website for the parts in the order.

eventually paypal stepped in and gave me my money back (which is why we love paypal) but i'll be trying to avoid them where possible from now on.

shame because they are the only stockists for a lot of the more niche WE spares.

 

[Laserhawk]

Did you not get an email from TG with the header starting 'INVOICE taiwangun.com' (followed by the names of the attached files)? Assuming you ordered a RIF that should have your warranty information and an invoice (in English) attached, both as PDFs.

Click to shrink...

Apologies, I just found it.  Thanks for the tip.

 

[Piman]

So I have had yet another phone call with UPS this afternoon after they promised they would call me back in an hour this morning. After talking to the support initially I was then passed to a customer support manager. They are all very polite and not in an enviable position. I expect the amount of calls they are getting and what little they can do must be very stressful.  As such it is always best to be as polite as possible even though that is very hard at times.

So I spent a while discussing with him the situation with UKARA and the risk of that running out. Again they will pass messages on but it is up to the Poland depot as to if they do anything about it.

What was interesting was what he said is likely happening and would explain why people wait different times. Our packages will all be loaded up in trailers waiting to depart. However, regardless of whether all your paperwork is good to go and has cleared customs, there will be other packages in the trailer waiting to be cleared or missing paperwork. The trailer won't move until the last one is sorted. They may unload and sort out packages that are good to go but you can imagine this is a last resort and something they would avoid doing at all costs.

James

 

[Laserhawk]

So I have had yet another phone call with UPS this afternoon after they promised they would call me back in an hour this morning. After talking to the support initially I was then passed to a customer support manager. They are all very polite and not in an enviable position. I expect the amount of calls they are getting and what little they can do must be very stressful.  As such it is always best to be as polite as possible even though that is very hard at times.

So I spent a while discussing with him the situation with UKARA and the risk of that running out. Again they will pass messages on but it is up to the Poland depot as to if they do anything about it.

What was interesting was what he said is likely happening and would explain why people wait different times. Our packages will all be loaded up in trailers waiting to depart. However, regardless of whether all your paperwork is good to go and has cleared customs, there will be other packages in the trailer waiting to be cleared or missing paperwork. The trailer won't move until the last one is sorted. They may unload and sort out packages that are good to go but you can imagine this is a last resort and something they would avoid doing at all costs.

James

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That's interesting.  Thanks for finding that out James.  At least we know a bit more now.

 

[Asomodai]

So I just checked my tracking number it has now changed to awaiting payment of charges. Presumably that means my Declaration is ok? How would I go about paying the bill? I don't see an option on the website, will I get contacted with a call or Email?

Cheers all! 

 

[alxndrhll]

So I just checked my tracking number it has now changed to awaiting payment of charges. Presumably that means my Declaration is ok? How would I go about paying the bill? I don't see an option on the website, will I get contacted with a call or Email?

Cheers all! 

Click to shrink...

I had mine through via an email at about 22:45 tonight, just clicked the link in that email and payed following that (using PayPal, which was a nice option to have).

£50.69 (nice) on a £170, £155 in goods, £15 shipping, order for anyone curious. £39.19 in ‘Government Charges’ and £11.50 in Brokerage Charges. An equivalent order from a UK retailer, which don’t tend to stock some of the things in my order, would have been north of £300.

 

[kasaran]

must have been that time, yesterday was the 'its not a real gun' declaration and woke up to an email asking for import fee payment.

Total spent £378.69 

Import fees total £99.36

additional: the parcel does seem to be pinging between Uk and Poland...

 

[L3wisD]

It's coming!!!

Click to shrink...

It's delayed again 

View attachment 70333

:sadface:

 

[EvilMonkee]

So this is a new one from UPS.

They have just sent me an email asking for me to provide them with an English invoice of my order from TG.  They attached the original Polish one, and are saying they wont clear it until they have it in English.

Im not aware of TG providing English language invoices, so i've simply replied with screen captures of my order from the TG website.  This is just getting silly now....

Click to shrink...

I have the same thing - where did you send it?  Original documents required (Immigration documents, Visa etc) - not sent me an email yet saying what to do

 

[Piman]

So an actual update today. After my call with them yesterday I also left a review on Trust Pilot. The call was just for my first shipment but the review I mentioned my two delayed deliveries. I got the request to email them at '[email protected]' yesterday and sent them my tracking details.

Now this could all be coincidence but for my 2nd shipment I had the call and email to complete the arms declaration (already done for the first shipment) after it had been sat there for days. This is already in the UK at Stanford Le Hope.

For the first shipment that is still in Poland it has just had it's status change to export scan rather than the daily 'delayed due to BREXIT' update.

So things are moving slowly and expect further steps to still take some time, but it is something.

I have the same thing - where did you send it?  Original documents required (Immigration documents, Visa etc) - not sent me an email yet saying what to do

Click to shrink...

Perhaps give them a call. They usually chase after the original sender first so may be quicker to take the lead. When calling them I find it is quickest to choose the customs and import option (6 I think) and then say no. I then get put in the queue to talk to an agent rather than going round in circles getting automated updates that are a repeat of the online tracking.

 

[EvilMonkee]

So an actual update today. After my call with them yesterday I also left a review on Trust Pilot. The call was just for my first shipment but the review I mentioned my two delayed deliveries. I got the request to email them at '[email protected]' yesterday and sent them my tracking details.

Now this could all be coincidence but for my 2nd shipment I had the call and email to complete the arms declaration (already done for the first shipment) after it had been sat there for days. This is already in the UK at Stanford Le Hope.

For the first shipment that is still in Poland it has just had it's status change to export scan rather than the daily 'delayed due to BREXIT' update.

So things are moving slowly and expect further steps to still take some time, but it is something.

Perhaps give them a call. They usually chase after the original sender first so may be quicker to take the lead. When calling them I find it is quickest to choose the customs and import option (6 I think) and then say no. I then get put in the queue to talk to an agent rather than going round in circles getting automated updates that are a repeat of the online tracking.

Click to shrink...

Its has cleared Customs.  I suspect they want the invoice so they can bill me, but they should have it on the fucking parcel already.  More galling is that I need to chase them for this info rather than them telling me what is required

 

[ak2m4]

Man that suck, some of the EU orders I've been sending out have arrived in perfect time.  Ireland, NL etc.  No delays at all.  This is with Royal Mail as well.  No RIF's of course.  Some Polish guy on FB got his TG order in 3 days using a private courier - might be worth looking at in future

 

[Laserhawk]

I have the same thing - where did you send it?  Original documents required (Immigration documents, Visa etc) - not sent me an email yet saying what to do

Click to shrink...

I just replied to the email they sent it from, as an attachment.  Had another email back a few minutes later thanking me for my efforts!  I guess you'll have to wait until they send an official request.

 

[SilentSparky]

Mine hasn't updated since 3rd March, (shipped 12th Feb). Last update was just a Warehouse Scan.

Status is "Held in Warehouse", no fees paid. Have tried Customer Service a few times, clueless to what's going on and to contact sender.

Expected some delay's, but just coming up to a month and no sign of anything happening soon.

 

[EvilMonkee]

I just replied to the email they sent it from, as an attachment.  Had another email back a few minutes later thanking me for my efforts!  I guess you'll have to wait until they send an official request.

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 It would be helpful if you told me the email.  They havent emailed me.  Thanks