Lozart
Supporters
- Jun 24, 2013
- 8,493
- 4,942
Taiwangun Shipping Disruption (Brexit Related Content)
- Thread starter Speedbird_666
- Start date
UPS Also holding my Gunfire package hostage for the last week:
View attachment 70167
Especially annoying because on the 25th of Feb, this little bar had the delivery date down as Wednesday the 3rd.
And then changed to, DELAY - Thursday 4th. Not so bad thought I...
Then changed to: HELD IN WAREHOUSE - UPS is holding the cargo at a secure facility pending instructions and agreement (but still down for Thursday the 4th).
And then it changed again to it's current description:
View attachment 70168
Nice ?
View attachment 70167
Especially annoying because on the 25th of Feb, this little bar had the delivery date down as Wednesday the 3rd.
And then changed to, DELAY - Thursday 4th. Not so bad thought I...
Then changed to: HELD IN WAREHOUSE - UPS is holding the cargo at a secure facility pending instructions and agreement (but still down for Thursday the 4th).
And then it changed again to it's current description:
View attachment 70168
Nice ?
Asomodai
AF-UK patch owner
- Jun 14, 2017
- 3,140
- 1,048
My order from GF is stuck in the same warehouse, though I only ordered mine a couple of days ago. No RIF in mine which might be a blessing. But I REALLY want the 4 sets of PPS Shell ejection shells, those things are rare as hens teeth! Need to know if my new XM26 even works!
Mine has been there for 3 weeks. I have had a number of estimated delivery dates. I think these are auto generated based on assumptions there are no issues. I would get in contact with UPS as I also had a 'pending instructions' state at one time. I have had to follow up with them twice now with a commercial invoice and firearms declaration.
RebelScum
AF-UK patch owner
- Jan 31, 2020
- 92
- 79
Trust me. It's all down to UPS and nothing to do with Brexit. They can't even move packages inland at the moment, never mind at the border, and they've suspended paying compensation to customers, such is the mess of their logistics. If you are brave enough just look at current online reviews (I particularly liked the one where someone sent a parcel from the East Midlands to the West Midlands and the delay was blamed on Brexit). Even Yodel and Hermes do better.
However, in a development today UPS phoned me to ask me to complete their firearms declaration form. Just to reiterate this is not a Customs declaration form (Border Force do not require anything separate for RIFs) and this is despite the fact that TG explicitly added my UKARA membership details on the shipping notice and declaration. It's an unnecessary piece of additional bureaucracy, but who am I to argue as they've got my parcel, and if it helps their clearance team then it's worth doing. I think @EvilMonkee had a similar request a few days ago, which suggests they are working through the TG shipping container, but given no-one has reported receiving a parcel yet, I think delivery will be a while yet.
Two other things. I emailed the UPS brokerage desk, just to politely enquire what was going on, which may have prompted the phone call today. Their address is: [email protected]
I also emailed TG just to let them know that I was one of their UK customers whose parcel was stuck in Essex and that they might want to make enquiries with UPS as the retailer. This at least brings the problem to the attention of TG, who like many businesses are at the mercy of UPS.
It looks like TG know now (I have been chasing them several times over my shipment) as they do not appear to be accepting UK orders for now.
I have just now emailed the UPS brokerage so will see what happens. I am getting rather desperate and worried now as my UKARA will run out after next week.
I have just now emailed the UPS brokerage so will see what happens. I am getting rather desperate and worried now as my UKARA will run out after next week.
alxndrhll
Members
- Apr 1, 2020
- 1,006
- 675
I also had the phone call and subsequent email to fill in a form and send over a ‘proof of value/cost’ (or words to that effect) earlier today.
Certainly not expecting much to move anytime soon, mine is in Dobra Strykow like others above and has been for a few days. But having known the form would need to be filled in I’m glad it’s out of the way so I can go back to ignoring it until it shows up or I’m contacted again.
Did find it funny that the email alongside the form mentioned if I hadn’t provided the required details within 3 days I’d be charged £13 a day for it being stored until details were provided... like it’s going to have moved anywhere within the next 3 days as is... cheeky cnuts ?.
Certainly not expecting much to move anytime soon, mine is in Dobra Strykow like others above and has been for a few days. But having known the form would need to be filled in I’m glad it’s out of the way so I can go back to ignoring it until it shows up or I’m contacted again.
Did find it funny that the email alongside the form mentioned if I hadn’t provided the required details within 3 days I’d be charged £13 a day for it being stored until details were provided... like it’s going to have moved anywhere within the next 3 days as is... cheeky cnuts ?.
Last edited by a moderator:
colinjallen
Members
- Oct 31, 2012
- 284
- 178
It has a hell of lot to do with Brexit; while UPS may carry some responsibility, most of this is down to entirely predictable issues around border controls and being outside the single market. Entirely predictable to everyone except the UK government, that is.
Agree it was predictable which is why there is no real issue with any other couriers. The got their plans and resourcing right. UPS however have messed this up big time. The requirements for import are now they same as for the rest of the world. Nothing they should not have been able to handle. This is a UPS issue.
Zitch
Members
- Dec 23, 2020
- 65
- 2
Yup agree as piman said, it was predictable and most other couriers and services have continued with very little delays or interruptions. UPS it seems to have had their heads in the sand and did not prepare for it well at all.
leadly
AF-UK patch owner
- Apr 18, 2020
- 562
- 200
Just had an email asking for £55.99!
I'd say I felt robbed but most of the stuff was for my mate!
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
Have still had no update with UPS on my delivery. Has been with customs for a third time for over two weeks. Seems to be scanned, checked for details/visa/immigration etc, and then released, only for it to be re-scanned and go through the same process again!!
I had a look online at their Trustpilot reviews. I didn't think it was possible to have a score lower than 1. It is truly shocking. I noticed that a lot of the replies to the reviews were asking the reviewer to contact UPS via their Trustpilot email which is: [email protected]
So I decided to email them and enquire what was going on with the customs issue. They replied a couple of days later in the usual corporate fashion with what is clearly automated and predicted text, with no personality at all. Simply stating that there was nothing they could do and recommended I monitor the packages via the UPS app. Another pointless process.
Hope you guys have better luck than me, its now been just short of a month since I ordered from TG.
I had a look online at their Trustpilot reviews. I didn't think it was possible to have a score lower than 1. It is truly shocking. I noticed that a lot of the replies to the reviews were asking the reviewer to contact UPS via their Trustpilot email which is: [email protected]
So I decided to email them and enquire what was going on with the customs issue. They replied a couple of days later in the usual corporate fashion with what is clearly automated and predicted text, with no personality at all. Simply stating that there was nothing they could do and recommended I monitor the packages via the UPS app. Another pointless process.
Hope you guys have better luck than me, its now been just short of a month since I ordered from TG.
Speedbird_666
AF-UK patch owner
- Jul 28, 2014
- 1,719
- 1,327
- Thread starter
- #254
Well that sounds like a complete Clusterfuck on UPS's part. I hope you get your order at some point.
It could be worse - around 20 years ago (around the dawn of internet shopping) my team mate and I ordered ~$500usd of Paintball gear from the states. Never showed. No tracking number. Couldn't get a refund (no buyers protection back in those days). Seller (a major manufacturer that still exists) couldn't give a shit. We had to write off the money and forget about it.
2 years (yes, years!) later, a big box shows up at my mates house with 'Christchurch England NOT Christchurch New Zealand!' scrawled across it. Turns out it had been stuck in New Zealand customs for years because some dumb fuck in the US Paintball company warehouse forgot to write the country on the box.
We've come a long way in terms of shopping since then.
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
Nick G
Members
- Mar 18, 2018
- 1,307
- 903
Check out the ups hate groups on facebook , honestly they must be the most inept couriers on the planet. I always ask now which delivery companies anywhere uses and if there is an option other than ups I take that. a confused snail would be a more reliable bet !
Nick
Nick
EvilMonkee
Members
- Feb 17, 2014
- 2,354
- 1,351
Its entirely UPS doing and I can make an educated guess as to why. It will be the utilization of furlough to avoid paying 80% of staff wages, they probably still have a skeleton staff on and therefore can cut costs and try to maintain their current contracts at minimum cost whilst still charging their customers for the previous service. Combine this with COVID shipping delays from Europe and Brexit providing a decent excuse for the delay and you have our current situation. It will be entirely management driven.
RebelScum
AF-UK patch owner
- Jan 31, 2020
- 92
- 79
That's hilarious, but I confess that a recent kit purchase from Poland went wrong when I accidentally put my country as Uganda (it was next to the UK on the drop-down box). The retailer was like, not our problem you idiot - you'll have to wait until it gets bounced back. I was saved by the Polish postal service who made sense of my Google translated email to them, realised a complete muppet had filled in the address, stopped it flying to Africa after it arrived in a hub in Germany, then arranged for the label to be amended and forwarded it on to the UK.
Lesson learned was don't buy anything at 0130 in the morning when you are really tired. This probably also applies to buying RIFs as I find my willpower to resist wanes as the hour lengthens.
