Taiwangun Shipping Disruption (Brexit Related Content)

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I'm still seeing this message, after the parcel arrived in the UK on the 22nd February.  I'm guessing I have a few more weeks of pain to go yet.  I'm not even sure I can be bothered to phone their Customer Services (I think it's based in the Philippines), given the brokerage desk was meant to call me today with an update, but that was clearly nonsense to fob me off.  I love the fact that the estimated length of time for delivery to the UK by UPS on the TG website is 3 days.  Made me laugh. 

 
Monkman said:
I think it's a mixed bag.... I asked them something on FB messenger..never replied.  Called them, answered the phone.  Put an order in that night and items came within 2 days.  Probably worth chasing them up on the order mate.
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I tend to agree with Luke here, their customer service is absolutely dire. It may be me being ‘old fashioned’ but a company shouldn’t have a means of contacting them which they literally ignore. On the whole if I’ve ordered something that was in stock I’ve received it in a timely manner, but for general queries or chasing things up that weren’t in stock they’re awful. I shouldn’t have to contact a company for updates on something I’m waiting on, let alone have to specifically chase it up via a phone call because they can’t be bothered to reply to anything else.

As for the actual thread topic, I popped in an order on the 25th of Feb and expect to be waiting a while (and would have done whether I’d read through this thread or not).

I get why folks are irked, but when the flood gates opened on orders were you really expecting it to be expedient? Irrelevant of the fact UPS are generally useless we’re in a transitional period and logistics all over the world have been shagged for months. I ordered a face pro mask from the Netherlands at some point in early January and that eventually turned up mid February, it’s hard for me to look at it in any other way than ‘it’s takes as long as it takes’. Outside of making sure I’m keeping up on the correspondence from UPS there’s not much else I can do ??‍♂️. Some folks will get things fast than me, and some slower. It’s so up in the air at the moment that trying to attach any degree of logic is largely a waste of time, and that’s before you add in that the courier in question is Useless Postal Service. At least their uniform colour is appropriate to the level of service they deliver... or don’t as the case may be.

 
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I'll be honest I'm reasonably sanguine about this, and I wholly accept the point about logistics post-transition.  As a bit of fun I'm going to see if my DHL parcel from Moscow posted this afternoon, arrives before my parcel currently sat for a week in a warehouse in Essex.  I'm betting it does. 

Interestingly enough the UK isn't even applying full import controls yet.  These start in July 2021.  I'd avoid ordering anything around this date that involves UPS.

 
RebelScum said:
I'm still seeing this message, after the parcel arrived in the UK on the 22nd February.  I'm guessing I have a few more weeks of pain to go yet.  I'm not even sure I can be bothered to phone their Customer Services (I think it's based in the Philippines), given the brokerage desk was meant to call me today with an update, but that was clearly nonsense to fob me off.  I love the fact that the estimated length of time for delivery to the UK by UPS on the TG website is 3 days.  Made me laugh. 
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I would keep chasing them. Both times I have chased my delivery it was sat waiting for additional paperwork. They are not good at communicating this so it could be sat there a long time until someone chases that up.

In regards to the 'it's just post BREXIT' be patient. The point is that UPS are significantly worse than their rivals. It is a lot of work to organise this but they are a logistics company and that is their job. They have had plenty of time to be prepared. I know the final details came late in the day but the core infrastructure and contingency planning had years. In fact, from what I hear, they had started planning a long time ago. They have either not had a good plan/process in place or have failed miserably in implementing it.

So after all the activity yesterday sorting out further paperwork my delivery has now moved back to 'Delayed'!!!!

 
Piman said:
I would keep chasing them. Both times I have chased my delivery it was sat waiting for additional paperwork. They are not good at communicating this so it could be sat there a long time until someone chases that up.

In regards to the 'it's just post BREXIT' be patient. The point is that UPS are significantly worse than their rivals. It is a lot of work to organise this but they are a logistics company and that is their job. They have had plenty of time to be prepared. I know the final details came late in the day but the core infrastructure and contingency planning had years. In fact, from what I hear, they had started planning a long time ago. They have either not had a good plan/process in place or have failed miserably in implementing it.

So after all the activity yesterday sorting out further paperwork my delivery has now moved back to 'Delayed'!!!!
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Ohh for sure, I like to think I made it fairly clear I think UPS are hopeless. But I, alongside many others in this thread, placed my order knowing UPS was the courier... and knowing UPS are pretty low on my list of couriers I think are any good. Venting frustrations is entirely fine, but checking in daily praying something will change isn’t actually going to make anything arrive any quicker.

On top of that, if my brief experience in customer service positions has taught me anything it’s that insistent request from particularly irritated customers tends to slow down the entire customer service train. If I have 5 customers that I needed to respond to in an hour, but then I get a phone call or email from a single customer that I have to spend an hour resolving those 5 customers just got bumped back. The more frequently that happens, the more things get bumped back, the more broken the regular chain of operations becomes and frankly the more fucked the whole ordeal becomes for everyone involved.

Is this the route of everything being a bit knackered? Probably not, but it’s at least worth thinking about. Is this a defence of the level of service, not at all, it’s piss poor and that should be unacceptable (but it isn’t because they still see an awful lot of business). Is it the ramblings of someone that’s simply very bored? Yup.

I placed my order knowing I was in no rush at all for the goods to arrive, and with the current climate of logistics that would need to be the case for anything I was ordering outside of the UK irrelevant of precisely where in the world that is.

 
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Anyone had any movement, my order (placed on 12th Feb), has not moved from the UK Warehouse since 23rd Feb...

EDIT: just got off the phone to UPS, no help at all, other telling it hasn't been scanned since 23rd, as per the tracking I can see and to contact the shipper

 
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So both mine have been stuck in Poland for weeks. One of them has just moved but appears to be going in the wrong direction. Has anyone else's shipment gone to Herne-Boernig, Germany

 
Had a prompt response from TWG:
"All our packages are held in a warehouse in the UK and we are waiting for information from UPS"

Assumingly it's UPS clearing the packages through customs.

Not Taiwangun's fault at all, feel sorry for those guys as it must be impacting them.

 
Piman said:
So both mine have been stuck in Poland for weeks. One of them has just moved but appears to be going in the wrong direction. Has anyone else's shipment gone to Herne-Boernig, Germany
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Yeah, looks like my package arrived and departed from there today.

 
Contacted UPS again today. They can't tell me if there is anything further needed but there might be some documentation needed in Poland from Taiwangun. They don't really know and told me to contact the sender. You would think a modern, competent global company might have these things coordinated and linked up in a database allowing clear information and status. You know, like logistics companies do.

James

 
Would be interesting to see what the journey entails now.UPS tracking is great.

 
Put an order in for £170 yesterday. Fingers crossed!

 
RebelScum said:
As a bit of fun I'm going to see if my DHL parcel from Moscow posted this afternoon, arrives before my parcel currently sat for a week in a warehouse in Essex.  I'm betting it does. 
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So as expected my parcel from Moscow, thanks to DHL, arrived this morning, clearly demonstrating what courier companies are capable of when they are good.  Customs duties and VAT all paid in advance.  Great tracking and ridiculously quick delivery of 2 days to the UK.  Well done DHL.  In the meantime my poor TG parcel is enjoying a holiday in Essex courtesy of UPS.  I gave up ringing them today as I actually had to do some work after 40 minutes of being on hold.  I think I'll go back to TG next, just so they register what a mess UPS are making of this.

Still the goodies from Russia are most welcome.

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Piman said:
So both mine have been stuck in Poland for weeks. One of them has just moved but appears to be going in the wrong direction. Has anyone else's shipment gone to Herne-Boernig, Germany
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Don't worry.  That's the UPS hub in Germany.  They tend to move them through here for UK shipments.  The Europe bit is usually quick-ish; it's once they hit UK shores the problems start.

 
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RebelScum said:
Don't worry.  That's the UPS hub in Germany.  They tend to move them through here for UK shipments.  The Europe bit is usually quick-ish; it's once they hit UK shores the problems start.
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That is not encouraging as one of my shipments has spent 2 weeks in Poland and the other 3 weeks!!! I only have 2 weeks left on my UKARA.

 
It seems that TG may have stopped selling to the UK for a while again until UPS/HMRC get themselves sorted out.

The bulk of the problem is not due to UPS; it is due to those who prepared the "oven ready" deal not only forgetting to buy an oven but also not knowing what an oven is.

Expect things to get a lot worse if the European Parliament  does not ratify the deal due to the UK government unilaterally altering the Northern Ireland Protocol.

 
So I have just spent 45 minutes on the phone to UPS to try to get the issue escalated and been told it is due to a Brexit issue and has been raised to their Brexit team in Poland. I should expect a call today.

I smell BS.

James

 
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