Well I've been having a nightmare with them. Paid for express delivery that should have been delivered today by 12, it was never picked up from the "access point" - seems the driver just chose not to take it - and their customer service is shite. "Resolutions team" apparently chose not to take my call (no reason given), and that I would hear back from them, but surprise surprise, not a peep. Still no tracking update since yesterday.
UPDATE - just had a call from them, playing silly buggers with me like I'm some kind of idiot. Refusing to acknowledge responsibility, refusing to even provide me with a receipt or invoice! Quoting some company policy that supposedly is their get out of jail free card (not on my watch!).