Taiwangun Shipping Disruption (Brexit Related Content)

GoopGoop said:
Sup guys hope everyone's well!

Sadly, my CYMA Platinum 0.97B from TG broke 3 hours after use. It makes the jingle when the battery plugs in but doesn't fire anymore.

TG think its the optical trigger sensor, and they're probably right. Not only that, but it dropped from 350 to 300fps within a few hours too, so guess there's an airleak already.

However, they are flat out declining to fullfill our warranty agreement. They said they are no longer shipping to the UK because of 'brexit' despite accepting my order and many other's in May.

For that reason they are not willing to give me a return label to send it back to them for repair.

I know it's likely a simple fix, but its my first RIF and I dont want to open it myself and void the warranty, incase there's more issues down the road.. I mean, it completely broke after 3 hours.

Pretty shocked at TG's customer service, they have been horrendously unhelpfull and are doing anything they can to shut me out. I'd prefer not to go down the paypal dispute route as I loved the gun while it lasted, and its £100 cheaper than buying in the UK, (and I paid a load in import fee's to get it here).

Anyways, just thought I'd share this in case anyone has any suggestions for what I should do. It's my first and only replica so I've been missing out on game days, sat here with a bunch of brand new unusable gear.

I'll see how things go from here on out, but if they continue to be unhelpful I'll probably post a brand new thread on here warning people of the risks involved with TG.

Peace out
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Suck it up! Buy UK! 

Would you buy a brand new car from Japan????

 
Rogerborg said:
Have you had anything assault-toy shaped in them?  I had an M4 stock rejected for shipment out of Chinaland, although that may just have been happenstance.
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i had a replica M1 helmet from china stopped at the chinese boarder a while back.  seemed a little odd to me tbh.  was on ebay, seller was good about it, messaged me 2 days after ordering and gave full refunds

 
Shamal said:
Suck it up! Buy UK! 

Would you buy a brand new car from Japan????
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Many reasons players by from over seas and not the U.K. retailers , among them you have ,

severely over priced 

really shite customer service 

zero items in stock 

are just three I can think off of the top of my head ? 
if you can’t get the car you want from the U.K. but you can buy it and get it shipped over from Japan for a reasonable amount ? Yes I would (I have actually done it in the past with a motorbike) .

 
Druid799 said:
Many reasons players by from over seas and not the U.K. retailers , among them you have ,

severely over priced 

really shite customer service 

zero items in stock 

are just three I can think off of the top of my head ? 
if you can’t get the car you want from the U.K. but you can buy it and get it shipped over from Japan for a reasonable amount ? Yes I would (I have actually done it in the past with a motorbike) .
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Nope sorry can't understand it.?

You are basically helping towards  the demise of your own country for for the sake of a few coins.

For me I like being able to go to my local airsoft shop and looking around,going hands on and buying if I like and being assured that if it goes wrong I can just take it back. I don't know about you but I have never had  bad customer service when face to face.

OK so you save a few bob but what happens when all our local suppliers are forced out of business through lack of support,your overseas suppliers will Cotton on and have you over a barrel( no pun intended) 

Give your business to this country and small independent suppliers or loose them ☹

 
Shamal said:
Nope sorry can't understand it.?

You are basically helping towards  the demise of your own country for for the sake of a few coins.

For me I like being able to go to my local airsoft shop and looking around,going hands on and buying if I like and being assured that if it goes wrong I can just take it back. I don't know about you but I have never had  bad customer service when face to face.

OK so you save a few bob but what happens when all our local suppliers are forced out of business through lack of support,your overseas suppliers will Cotton on and have you over a barrel( no pun intended) 

Give your business to this country and small independent suppliers or loose them ☹
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Unfortunately NOT everyone is so blessedly lucky like you and has a shop on their doorstep , there are no shops in South Wales at all , the nearest shop to me is over a 3hrs drive and when I did go there it turned out to be a piss poor one at that(and to really put the cherry on top the thing I went for and had been told was in stock wasn’t) .I do buy most of my guns in the U.K. I’m not that naive ! but if it’s not in stock anywhere over here am I expected to go without what I want because no one in the U.K. has it ? Yea right !

We’re not just talking about a ‘couple of coins’ ! we’re talking substantial differences in price , I’m sorry but if I can get a box of a particular type of mag from HK for £42 posted and the same one in the U.K. is £67+P&P and that’s if it’s even in stock , well I’m sorry but you can stuff the poor little U.K. retailers I’m not spending £25+ extra to fly the flag .

And when one of the supposedly ‘top 3’ retailers in the country takes a substantial amount of money off you to upgrade a new gun before delivery and you later discover they used substandard parts and thats why your gun imploded 6mths later I call that poor customer service wouldn’t you ? Or another classic I’ve had happen i buy a gun and after I paid for this ‘in stock’ I received an email saying it’s actually on back order ? Yea that’s shit customer service as far as I’m concerned , products listed as in stock but you only discover its out of stock when you try to put the bloody thing in your basket ? that’s shite service . 
If you really must sit on your moral high horse and pass judgment on others then feel free too but please keep it to your self there’s a good chap .

Remember this is just your opinion , and as we all know an opinion is like an arsehole , everyone has one and there frequently full of shit ? Live long and prosper .? 

 
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Druid799 said:
Unfortunately NOT everyone is so blessedly lucky like you and has a shop on their doorstep , there are no shops in South Wales at all , the nearest shop to me is over a 3hrs drive and when I did go there it turned out to be a piss poor one at that(and to really put the cherry on top the thing I went for and had been told was in stock wasn’t) .I do buy most of my guns in the U.K. I’m not that naive ! but if it’s not in stock anywhere over here am I expected to go without what I want because no one in the U.K. has it ? Yea right !

We’re not just talking about a ‘couple of coins’ ! we’re talking substantial differences in price , I’m sorry but if I can get a box of a particular type of mag from HK for £42 posted and the same one in the U.K. is £67+P&P and that’s if it’s even in stock , well I’m sorry but you can stuff the poor little U.K. retailers I’m not spending £25+ extra to fly the flag .

And when one of the supposedly ‘top 3’ retailers in the country takes a substantial amount of money off you to upgrade a new gun before delivery and you later discover they used substandard parts and thats why your gun imploded 6mths later I call that poor customer service wouldn’t you ? Or another classic I’ve had happen i buy a gun and after I paid for this ‘in stock’ I received an email saying it’s actually on back order ? Yea that’s shit customer service as far as I’m concerned , products listed as in stock but you only discover its out of stock when you try to put the bloody thing in your basket ? that’s shite service . 
If you really must sit on your moral high horse and pass judgment on others then feel free too but please keep it to your self there’s a good chap .

Remember this is just your opinion , and as we all know an opinion is like an arsehole , everyone has one and there frequently full of shit ? Live long and prosper .? 
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Wow! Now there's an angry young man. ☹ 

Regards 

 
just my two pence on this debate.  Also, free trade and open markets are great for finding deals... think of it as a more fun and rewarding insurance comparison site.  You wouldnt stay with a 'local' insurance company who jacks up your cover by a £100 each year for no reason when there is another offering the same for much cheaper...  you just have to put up with the inevitable asian call centre if things go sideways

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I'm with @Druid799 on this, I've used a number of UK Airsoft retailers over the years, & more often than not they've been piss poor, everything from non existent stock, what they have got is often priced above RRP, & don't get me started on the shit eating attitude towards customers that many of them seem to have, you end up ready to slap some manners in to these twàts.

I'm not a sheep, I have a bad experience, whether it's a site or a shop, you'll not get a second chance.

so then my my hard earned goes elsewhere, if that means out of the UK, so be it.

 
Shamal said:
Hi @Tackle

Why the 'careful now' ? 

Regards 
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Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Shamal said:
Hi @Tackle

Why the 'careful now' ? 

Regards 
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Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Shamal said:
Hi @Tackle

Why the 'careful now' ? 

Regards 
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Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Wtf happened there?

 
Tackle said:
Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Short version, your reply came across as pretty condescending, even if that probably wasn't your intention.

IMHO

Wtf happened there?
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I'm being admonished in triplicate! Lol

 
Druid799 said:
Unfortunately NOT everyone is so blessedly lucky like you and has a shop on their doorstep , there are no shops in South Wales at all , the nearest shop to me is over a 3hrs drive and when I did go there it turned out to be a piss poor one at that(and to really put the cherry on top the thing I went for and had been told was in stock wasn’t) .I do buy most of my guns in the U.K. I’m not that naive ! but if it’s not in stock anywhere over here am I expected to go without what I want because no one in the U.K. has it ? Yea right !

We’re not just talking about a ‘couple of coins’ ! we’re talking substantial differences in price , I’m sorry but if I can get a box of a particular type of mag from HK for £42 posted and the same one in the U.K. is £67+P&P and that’s if it’s even in stock , well I’m sorry but you can stuff the poor little U.K. retailers I’m not spending £25+ extra to fly the flag .

And when one of the supposedly ‘top 3’ retailers in the country takes a substantial amount of money off you to upgrade a new gun before delivery and you later discover they used substandard parts and thats why your gun imploded 6mths later I call that poor customer service wouldn’t you ? Or another classic I’ve had happen i buy a gun and after I paid for this ‘in stock’ I received an email saying it’s actually on back order ? Yea that’s shit customer service as far as I’m concerned , products listed as in stock but you only discover its out of stock when you try to put the bloody thing in your basket ? that’s shite service . 
If you really must sit on your moral high horse and pass judgment on others then feel free too but please keep it to your self there’s a good chap .

Remember this is just your opinion , and as we all know an opinion is like an arsehole , everyone has one and there frequently full of shit ? Live long and prosper .? 
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OK so it seems my opinions came across as condescending. That was not my intention but never the less I apologise.

I have never put myself on that high a pedestal to think I'm superior to any one else but I still have an opinion and I will never change it.?

Regards ?

Peace be upon you ?

 
Shamal said:
OK so it seems my opinions came across as condescending. That was not my intention but never the less I apologise.

I have never put myself on that high a pedestal to think I'm superior to any one else but I still have an opinion and I will never change it.?

Regards ?

Peace be upon you ?
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Apology happily accepted , it did even after re-reading in the soggy light of day come across as a ‘wee bit’ sanctimonious hence the tirade back . Also as you’ve said I also stand by my opinion on the subject , I would love to support the whole of the U.K. airsoft retailers community BUT you can only be let down and pissed upon so many times before you do say “fuck it my moneys going elsewhere” .

 
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Yup, that looks new.  I haven't taken the order any further though to see if they change their mind later.

At our risk is a peculiar contractual term, that will take some wrangling to sort out.

The thing is, I do trust TaiwanGun (and GunFire) to label things properly, and write a UKARA number on it prominently, as opposed to random sellers from the mysterious Orient.

 
Piman said:
No, that's always been there. You still can't select a shipping method.

James
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I was too feart to carry on with the order to find out. :D  

What a complete shitshow, why can't they just have a banner headline?  It's not rocket surgery to determine when someone has an IP or meatspace UK address.  I mean, they even know that far ahead in the process!

 
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