Laserhawk
Members
- Feb 12, 2021
- 36
- 5
UPS have just updated the tracking to say that my parcel is now being returned to TG after 4 months of waiting! You literally cannot write this shit! ???View attachment 73856
Taiwangun Shipping Disruption (Brexit Related Content)
- Thread starter Speedbird_666
- Start date
GoopGoop
Members
- May 2, 2021
- 28
- 8
No fucking way.. get on the phone to them asap and stop that from happening if at all possible!
Calling the UK brokerage number took me 2 hours to get through last time, however, I called the main UPS customer support number on their site a few days ago and I got through to someone in literally 2 minutes.
Either way, if it does end up being sent back to TG, they will reship it out and it should take ~10 days to get to you, so in a way, you may end up getting the package sooner by it being returned and then sent out as fresh.
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
Asomodai
AF-UK patch owner
- Jun 14, 2017
- 3,140
- 1,048
What the hell is going on here? I haven't received any notification of anything to refuse the order.
View attachment 73882
View attachment 73882
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
I wish I could say I was surprised ?UPS have gone from delaying delivery to actually returning items without consent, or making shit up about refusals. Didn't think they could sink any lower to be honest.
FreeFrag.UK
AF-UK patch owner
- Feb 16, 2018
- 615
- 106
Well this is not the development I was hoping for. I was (evidently naively) hoping that we may see some resumption of stable delivery service from those involved with shipping from Taiwan Gun (is Gunfire in the same boat?) by now but evidently this isn't the case.
Unfortunately I can see this getting worse once the "transition" measures that are still in place are no longer in effect.
Hopefully you guys can get your orders sorted, it's beyond a joke that UPS' level of professionalism is akin to a newspaper delivery boy who decides to dump their papers due to it being wet and chilly.
Unfortunately I can see this getting worse once the "transition" measures that are still in place are no longer in effect.
Hopefully you guys can get your orders sorted, it's beyond a joke that UPS' level of professionalism is akin to a newspaper delivery boy who decides to dump their papers due to it being wet and chilly.
Asomodai
AF-UK patch owner
- Jun 14, 2017
- 3,140
- 1,048
Just rang UPS, answered almost immediately. Got passed to another person, they are unsure why I have the status message I have got on my tracking; as there clearly hasn't been a delivery attempt.
The customer rep has left a message for the depot to contact me within the next hour with reasons.
The customer rep has left a message for the depot to contact me within the next hour with reasons.
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Rigal
Members
- May 10, 2021
- 26
- 4
Well time for an update from my ongoing saga. I've spoken to TG twice now and they're not happy with what is going on either. They've checked all their side of things and sent the requested info to UPS.
So as of right now, it's showing as being on the way again for the 30th of April (yeah, almost 3 weeks late now). Though expecting it to be changed back to held by the end of the day.
Glad to hear that some of you guys are getting your parcels and things are being resolved!
So as of right now, it's showing as being on the way again for the 30th of April (yeah, almost 3 weeks late now). Though expecting it to be changed back to held by the end of the day.
Glad to hear that some of you guys are getting your parcels and things are being resolved!
Adolf Hamster
Supporters
- Feb 1, 2018
- 7,057
- 2,229
i think that's being a little too generous to ups
it's more like the newspaper boy dumping the papers on a sunny day to go play with his mates.
GoopGoop
Members
- May 2, 2021
- 28
- 8
It seems that those who made orders from the end of 2020 till the second half of April have been having serious issues. Check a couple of posts back on this thread's page and you'll see that I got my order in 9 days.
I'm not sure if I was insanely lucky or if things are back to normal for new orders going forward. My friend placed an order on TG a week after I did, I will update the thread on his experience, hopefully it mirrors mine, somewhat confirming things are back to 'normal'
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Rigal
Members
- May 10, 2021
- 26
- 4
I'm of the opinion that UPS is doing fine with any new orders made in the last couple of months, but can't seem to work out which end of a bottle to drink from with anything "outside of the box". So something that was bought and paid for pre-brexit being sent back after an RMA, is too much for them to process. I could be very wrong, but so far, everything points to miscommunication steming from UPS to everyone involved.
It doesn't even seem like they can communicate with their branches around the world. Not had any confirmation that they've actually heard from their Polish branch, other then than they're waiting to hear back.
Oh well, I have the time to wait, no matter how grating it is.
Lozart
Supporters
- Jun 24, 2013
- 8,493
- 4,942
We ordered some stuff for a customer at work about a month ago, was shipped from Europe and delivered by UPS within 2 weeks.
leadly
AF-UK patch owner
- Apr 18, 2020
- 562
- 200
Well the plot doth thicken!
I've been doing my daily email and Facebook bombardment to get my import fee's back from UPS since receiving a full refund from TG.
Today I got an email from UPS stating that my package has just been released from "government holding" and will be with me soon!
So looks like I may be getting free stuff!
Probably won't but I shall see.
I've been doing my daily email and Facebook bombardment to get my import fee's back from UPS since receiving a full refund from TG.
Today I got an email from UPS stating that my package has just been released from "government holding" and will be with me soon!
So looks like I may be getting free stuff!
Probably won't but I shall see.
Rigal
Members
- May 10, 2021
- 26
- 4
The reek of bovine effluence is getting stronger! Though who's cause of it, I don't know.
Latest update this morning is that TG are saying they've sent the documents to UPS, UPS is saying they've received nothing... So here's me in the middle telling thme to talk to each other.
My money is on UPS being the supplier of the reek.
What about all of you?
Latest update this morning is that TG are saying they've sent the documents to UPS, UPS is saying they've received nothing... So here's me in the middle telling thme to talk to each other.
My money is on UPS being the supplier of the reek.
What about all of you?
leadly
AF-UK patch owner
- Apr 18, 2020
- 562
- 200
View attachment 74012
Just picked this up from my lovely neighbours!!
So after a full refund from TG, it seems that UPS finally managed to pull their finger out and delivered it!
I'm not put off entirely by the whole fuck about, I have however wasted a lot of my time chasing it up!
Just picked this up from my lovely neighbours!!
So after a full refund from TG, it seems that UPS finally managed to pull their finger out and delivered it!
I'm not put off entirely by the whole fuck about, I have however wasted a lot of my time chasing it up!
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
Well done mate. My latest update is that it's cleared customs, and is either arriving back with the sender or to me on 25th Feb 2021. Yep, it's going back in time .Unfuckingbelievable. I don't know what else to say ?.
Rigal
Members
- May 10, 2021
- 26
- 4
Mines been held up saying it's still waiting on info. Nothing back from either TG or UPS regarding it since last week.
It did change to actually being delivered, but I don't believe them as it's supposed to arrive at the end of last month again.
So tempted to ask for a refund of both the P90 and for the cost of sending it to them. I could buy a slightly cheaper p90 and an MP5 and be just over the minimum spend limit too.
Laserhawk
Members
- Feb 12, 2021
- 36
- 5
Have spent the last four days trying to get a sensible answer from UPS via email and Twitter. Both are terrible responses. Cutting a long story short, neither of them actually help or answer any questions; they simply repeat what is said on the tracking information.
Managed to give them a call and spoke to several departments. Eventually got through to brokerage who stated that the only reason my package has been held for almost four months is because TG didn't submit the correct paperwork; an original invoice depicting VAT and delivery charges. One. Simple. Document. They said they would call TG and request the paperwork. Great, I thought, we're finally getting somewhere.
I had a copy of the invoice that was sent to me from TG and forwarded that to UPS brokerage. Have had no reply. Emailed TG asking them to submit the document needed. No reply.
Latest update: Parcel is still going back to TG. Emailed TG again, this time they replied saying sorry and they will give me a refund by the end of the day. I asked them to just submit the requested document. Have heard nothing since. Not even a motion to actually process a refund. This was on Monday morning.
I'm not gonna win this one ?.
It seems so senseless that after all this time, I feel no one will actually do anything to help. UPS are a shower of shit, and TG just can't be bothered. It can be sorted with just a simple document. Sorry guys but after four months of trying, I just wanna give up. I'm glad that most of you have got your new rifs, but as for me, I'm really, really fucked off.
Edit: Sorry for the rant, just needed to vent.
Managed to give them a call and spoke to several departments. Eventually got through to brokerage who stated that the only reason my package has been held for almost four months is because TG didn't submit the correct paperwork; an original invoice depicting VAT and delivery charges. One. Simple. Document. They said they would call TG and request the paperwork. Great, I thought, we're finally getting somewhere.
I had a copy of the invoice that was sent to me from TG and forwarded that to UPS brokerage. Have had no reply. Emailed TG asking them to submit the document needed. No reply.
Latest update: Parcel is still going back to TG. Emailed TG again, this time they replied saying sorry and they will give me a refund by the end of the day. I asked them to just submit the requested document. Have heard nothing since. Not even a motion to actually process a refund. This was on Monday morning.
I'm not gonna win this one ?.
It seems so senseless that after all this time, I feel no one will actually do anything to help. UPS are a shower of shit, and TG just can't be bothered. It can be sorted with just a simple document. Sorry guys but after four months of trying, I just wanna give up. I'm glad that most of you have got your new rifs, but as for me, I'm really, really fucked off.
Edit: Sorry for the rant, just needed to vent.
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Rigal
Members
- May 10, 2021
- 26
- 4
It's like the blind leading the blind, except in this case, they can both see, but choose not to, but won't tell each other they can't see and are having pissing contest with each other to be the most blind of them. So they're too busy trying to outblind each other, so can't help anyone else.
Well you get the picture. It really does not look like you're going to win this one at all dude. Might help to call TG up directly? Maybe see how far up the chain of command you can get. Ruffle some feathers.
Just noticed that they're active on the trustpilot website. https://uk.trustpilot.com/review/www.taiwangun.com I will be leaving a review on that for sure.
