Taiwangun Shipping Disruption (Brexit Related Content)

GoopGoop said:
Is it being held because TG are failing to provide UPS with requested documents?
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No idea. I'm only going by the info I've got.

This is what UPS said this morning:

Thank you for your reply.

I am sorry to know that your parcel is holding again in Poland. If the parcel will pass the government requirement for clearance, then it will proceed with the delivery. Please be advised that the shipper/seller is fully aware of the process and they are being notified so it is necessary that you contact your shipper/seller ask assistance about the situation and for them to let you know what is the next step to be taken.

Your understanding is highly appreciated.

Kind Regards,

This is the last update from TG on Wednesday:





Witam / Hello / Bonjour / Buenos dias
 I send them new export docs today, hope it helps
 
So, someone is either not doing their job or lying. This is the 2nd time they've sent the p90 back to me. So they had over 3 weeks the first time and someone messed that up. Now it's almost been 3 weeks again and still stuff ain't happening.




 
Rigal said:
No idea. I'm only going by the info I've got.

This is what UPS said this morning:

Thank you for your reply.

I am sorry to know that your parcel is holding again in Poland. If the parcel will pass the government requirement for clearance, then it will proceed with the delivery. Please be advised that the shipper/seller is fully aware of the process and they are being notified so it is necessary that you contact your shipper/seller ask assistance about the situation and for them to let you know what is the next step to be taken.

Your understanding is highly appreciated.

Kind Regards,

This is the last update from TG on Wednesday:





Witam / Hello / Bonjour / Buenos dias
 I send them new export docs today, hope it helps
 
So, someone is either not doing their job or lying. This is the 2nd time they've sent the p90 back to me. So they had over 3 weeks the first time and someone messed that up. Now it's almost been 3 weeks again and still stuff ain't happening.
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I can only imagine how frustrating that must be. Perhaps give TG a call? Or perhaps you could ask TG for the export doc and send the doc to UPS yourself?

 
GoopGoop said:
I can only imagine how frustrating that must be. Perhaps give TG a call? Or perhaps you could ask TG for the export doc and send the doc to UPS yourself?
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Aye, it is frustrating, but changing my point of view has helped. I don't "need" it right now. Already got enough loadouts and it would be nice to have.

Half an hour ish before they close. Going to give them a call.

**EDIT**

At least they were quick in answering. Problem is the guy dealing with my case has a free day and is off today. So the guy who answered doesn't know much about what is going on other then they've supplied all the required info. He did say that UK customs seem to be causing issues or might have requested more info, but he can't see what it is. So he's now asked me to call back on Monday to speak to the guy dealing with my issue.

 
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GoopGoop said:
Update: after being sat at Stanford Le Hope for 2 days I was left a voicemail this morning by UK UPS brokerage asking for me to call them back.

Looks like I didnt get lucky with dodging any import fee's. Been waiting on the phone for a while to get through to anyone, expecting to wait a lot longer.

Edit: waited 2 full hours only to be connected to someone in asia, who said they would contact the uk brokerage on my behalf..? Weird, considering the number I was left in the voicemail was from an english woman who asked me to call that number to speak to her.

Regardless, I emailed the woman who left the voicemail and she replied to me right before my call was finally connected. I was sent a series of questions + a fire arms decliration form. As others have said, the information they require on this form is already on the package itself...

Edit 2: Looks like I got unlucky twice and border force have gotten ahold of it. 

 

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Update: Border force received and released my package in less than 24h! If all goes smoothly from here onwards then I’ll have received my order in under 14 days. There could be light at the end of the tunnel for orders going forward.

Also, I’ve been asked to pay ‘88.24 UKL’(?) in import and whatever else fees. However there’s no hyperlink in the email or any area on the site while logged in to pay the invoice? Could anyone give any insight? 

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GoopGoop said:
Update: Border force received and released my package in less than 24h! If all goes smoothly from here onwards then I’ll have received my order in under 14 days. There could be light at the end of the tunnel for orders going forward.

Also, I’ve been asked to pay ‘88.24 UKL’(?) in import and whatever else fees. However there’s no hyperlink in the email or any area on the site while logged in to pay the invoice? Could anyone give any insight? 

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Noice :D It should be a straight shot from there to yours now.

Re the import fees and taxes, that's usallly paid to the delivery driver. So make sure to have your card at hand.

 
Rigal said:
Noice :D It should be a straight shot from there to yours now.

Re the import fees and taxes, that's usallly paid to the delivery driver. So make sure to have your card at hand.
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?? Tried to contact UPS’s billing department but gave up after waiting nearly 2h. I’d like to see the invoice broken down as there’s the RIF but then a bunch of accessories and clothing etc. Any bet they’ve over charged me.

 
Is it just UPS that take fee payment at the door?  I've lost track of all the customs charges I've paid but I've never paid a delivery driver.

 
I know they used to. For mine there was a pay online option on the email telling me of the charges

 
GoopGoop said:
?? Tried to contact UPS’s billing department but gave up after waiting nearly 2h. I’d like to see the invoice broken down as there’s the RIF but then a bunch of accessories and clothing etc. Any bet they’ve over charged me.
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Update: found the invoice in my account. (Order value was £283)


Government Charges: £66.44
Brokerage Charges: £21.80
Freight Charges: £0.00
VAT: £0.00

Total: £88.24




So thats just over 30% of the order value. Is it normal to have a £0 VAT charge? And a government charge at £66? Also, £21 in brokerage fees..? They sent me the firearm form, I filled it, sent it back, and they released the package to customs, all in the span of 1 day.

Not sure if I've been ripped off here or If I've gotten lucky by not having been charged VAT? Curious why the government fees are so high, unless it has something to do with border force having to take a look at it. Surely that wouldn't cost the customer anything though, it's not like there was anything ilicit in my package..

 
GoopGoop said:
Update: found the invoice in my account. (Order value was £283)


 

Government Charges: £66.44
Brokerage Charges: £21.80
Freight Charges: £0.00
VAT: £0.00

Total: £88.24




So thats just over 30% of the order value. Is it normal to have a £0 VAT charge? And a government charge at £66? Also, £21 in brokerage fees..? They sent me the firearm form, I filled it, sent it back, and they released the package to customs, all in the span of 1 day.

Not sure if I've been ripped off here or If I've gotten lucky by not having been charged VAT? Curious why the government fees are so high, unless it has something to do with border force having to take a look at it. Surely that wouldn't cost the customer anything though, it's not like there was anything ilicit in my package..
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Good luck in getting UPS to explain their charges.  Trustpilot is full of reviews from UK businesses who have needed breakdowns of invoices for HMRC and tax purposes, and UPS will not help them, even though they have business accounts.  Taking out the brokerage charge (which UPS are free to set at whatever they like), you paid about 23% in taxes, which is about right.

What I wouldn't do is recommend not paying the fees whilst waiting for an invoice, as you'll likely never get the parcel... 

 
RebelScum said:
Good luck in getting UPS to explain their charges.  Trustpilot is full of reviews from UK businesses who have needed breakdowns of invoices for HMRC and tax purposes, and UPS will not help them, even though they have business accounts.  Taking out the brokerage charge (which UPS are free to set at whatever they like), you paid about 23% in taxes, which is about right.

What I wouldn't do is recommend not paying the fees whilst waiting for an invoice, as you'll likely never get the parcel... 
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Thanks for your insight! Yeah I'm not going to decline their charges as they seem fairly reasonable and I dont exactly want to jeoprodise recieving my order in the coming days.

Also, does anyone know if UPS deliver these international packages in the UK on Saturdays?
 

 
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GoopGoop said:
Also, does anyone know if UPS deliver these international packages in the UK on Saturdays?
 
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As a rule no, but being UPS they are incredibly unpredictable, and last year they dumped a TG parcel on my doorstep that was due to arrive on a Friday, on Saturday morning.

 
Update: I paid the fees yesterday online, before paying the fees I had a scheduled delivery date of this monday, then shortly after payment the tracking updated to reflect the payment, only the scheduled delivery date vanished and instead I was left with 'Please check again later for scheduled delivery' and it has remained that way since.. lol, classic UPS. 

Regardless, the package left SLH at midnight on route to the Barking depot, which is only a 30 minutes drive away, yet its been 13 hours and the package hasn't yet arrived at UPS Barking, or so it states..

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Small update from my side.

Received a full refund from TG last night which is pretty quick. Normally when you.oay someone the money leaves your account instantly but takes 2 working years to be refunded back!

Just trying to chase UPS for my duty and fee refund. Apparently TG have to list my fees as part of their claim. Which seems daft because TG will have no idea how much I paid UPS but UPS do.

I'll have to do some bank statement cropping and emails tonight while I'm at work.

 
leadly said:
Small update from my side.

Received a full refund from TG last night which is pretty quick. Normally when you.oay someone the money leaves your account instantly but takes 2 working years to be refunded back!

Just trying to chase UPS for my duty and fee refund. Apparently TG have to list my fees as part of their claim. Which seems daft because TG will have no idea how much I paid UPS but UPS do.

I'll have to do some bank statement cropping and emails tonight while I'm at work.
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Glad you got the refund quickly! Did you happen to pay via PayPal? If so, the refund process can be instant.

 
I paid with my debit card as PayPal pulled a wobbly at the time of placing the order. Suprised to get it back so quickly if I'm totally honest!

 
Hi lads hope we all had a nice weekend!

So, my package arrived! No border force tape, despite them taking possessition of the package for a day. TG dont pay extra for weekend delivery, otherwise I'd have got my package on Saturday rather than today.

With that in mind, my order from the time of being handed over to UPS to it's delivery took 9 days. That's even including border force taking it into their possession. 

Safe to say that things are back on track for orders going forward. Of course It's worth noting I got lucky with UPS not losing my package multiple times.

4/5/21 - Order placed6/5/21 - Order shipped

11/5/21 - Stanford Le Hope

13/5/21 - Firearm Decliration

13/5/21 - Border Force Took

14/5/21 - Border Force Released / Paid fees £81 (for a £283 valued order)

15/5/21 - Departed SLH (1am)
15/5/21 - Arrived at local depot (2am) (Would have been delivered to me that morning, if not for weekend)
17/5/21 - Delivered late morning

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Does anybody have an email address for ups? virtual assistant is useless - no answer on phone. ups phoned me yesterday -message left was something about import charge but now i cannot get hold of them . Temp[ted to just say fuck it and claim back on paypal.

 
Day 78: Parcel has been missing for 25 days since being released by Government agency. Have emailed UPS and Gunfire twice. No response from either. 

 
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