Octagon Airsoft Customer Service

[HuttArmouries]

So a few weeks ago I ordered a tercel type 89 rifle from octagon. It arrived after a week or so but upon arrival I found that the stock was broken and the handguard was snapped. I emailed octagon with photos of the problems and my order number and now a week later I have a brand new stock and handguard no questions asked or extra payments requested. I highly recommend them based on this customer service and they stock some of the harder to find guns out there so they are really worth a look. 

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[Albiscuit]

 What was the delivery time like?

 

[HuttArmouries]

 What was the delivery time like?

about a week and a half for the gun and a week for the replacements when they sent them 

 

[Albiscuit]

Cheers, might chuck an order their way soon

 

[Cromulon1994]

So a few weeks ago I ordered a tercel type 89 rifle from octagon. It arrived after a week or so but upon arrival I found that the stock was broken and the handguard was snapped. I emailed octagon with photos of the problems and my order number and now a week later I have a brand new stock and handguard no questions asked or extra payments requested. I highly recommend them based on this customer service and they stock some of the harder to find guns out there so they are really worth a look. 

View attachment 64062

What did they cost you by the time it arrived?

 

[HuttArmouries]

What did they cost you by the time it arrived?

I think it was around £170ish