Tell them under the Consumer Rights Act (2015) it is not fit for purpose, as it was obviously defective.
If you have had it less than 30 days you are able to get a full refund, after 30 days you can get a repair/replacement unless they offer more favourable terms (which seems unlikely ?)
And if it's a known issue, they can take it up with the Manufacturer, your contract is with them (the retailer).
Cheers
G
If you have had it less than 30 days you are able to get a full refund, after 30 days you can get a repair/replacement unless they offer more favourable terms (which seems unlikely ?)
And if it's a known issue, they can take it up with the Manufacturer, your contract is with them (the retailer).
Cheers
G
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