Firesupport sort of down

[BigStew]

Just a heads up Firesupport seem to be finally updating their website which is causing Google search links to not work.

 

[Lozart]

Accounts aren't working either. Tried logging in and my account didn't exist, had to create a new one (lost all my wishlist and order history)

 

[BigStew]

Accounts aren't working either. Tried logging in and my account didn't exist, had to create a new one (lost all my wishlist and order history)

Well that sucks.

 

[Madhouse]

Glad they're finally updating it, will be a tad annoying if I have to set up a new account again but not the end of the world I suppose.

 

[Speedbird_666]

Oh my god it's awful. I can't find anything anywhere as easily as the old website.

And my wish list was huge - I would frequently use it to list parts for projects, ordering when budget allowed.

 

[ak2m4]

I ran into the same problem when I was working on an updated website earlier this year.  It's perfectly doable, just need extra time that's all.  Maybe FS didn't want to pay for the export/import work, but for me carrying over that kind of information is quite important.  If they couldn't do that at least leave the old website up in read-only format so customers can check past orders.

 

[Daveoc33]

They did have a note on their old website saying order info and accounts will be lost on the new website. I didn't realise they had wishlists. My guess is the new website is good enough to go live and they'll iron out the kinks as they go. 

I wonder if they can give you your wishlist / data if you ask for it. The servers for the old website will likely still be there. Just not accessible to the Web. 

 

[Colin Allen]

The new site is terrible; the old one was better.

 

[Jacob Wright]

That's a real shame, like others I used to add items to the wishlist function and then wait for a notification when they were in stock.

I appreciate things have to be updated, but it seems shortsighted that accounts couldn't be transferred.

 

[JinxDuh]

Everybody else is unhappy with the site, meanwhile I’m glad I can browse on mobile without having to zoom in a bunch ?

 

[Jacob Wright]

Everybody else is unhappy with the site, meanwhile I’m glad I can browse on mobile without having to zoom in a bunch ?

Fair point ? maybe I'll spend more money there now its more accessible!

 

[Lozart]

Everybody else is unhappy with the site, meanwhile I’m glad I can browse on mobile without having to zoom in a bunch ?

That's exactly what first alerted me to the change! Mobile is SO much better.

 

[Jaylordofwaargh]

Not going to lie, on mobile it now looks really slick and the search options are now so much better. 

 

[Nick G]

New site is horrible on a laptop , and like others have said, account has vanished.