Airsoft world issue

[Cromulon1994]

Ordered a northeast sten from airsoft world yesterday.

Had an issue with my Ukara number postcode not matching, which is now sorted. 

Only to be then told that they haven't actually got them yet. 

Screenshot, just, of their page. 

There's nothing to suggest that they are not in stock. 

I've wanted a gbb sten for years, but I'm pretty annoyed. It's 400 odd quid I've paid for something I assumed was in stock, to be told they don't know when they'll arrive.

Not happy really. 

View attachment 51676

 

[DrAlexanderTobacco]

IMO - Ask for a refund! Unacceptable behaviour, but it does mean you won't get your Sten. Not that you were going to get it soon, anyway.

 

[EvilMonkee]

I would also watch Neo365 review of them (WW2 French Dude on YT).  It doesnt seem to be the best operating GBBR out there but granted is the only option for a Sten.  Max range was around 30m so not skirmishable in my book

 

[Cromulon1994]

I'll give that a look, although I've heard some good things first hand too. 

Genuinely annoyed, though, they are the only UK stockist, but I'm debating the refund just out of principal. 

Also, there's the potential of it being weeks or months yet. I don't preorder stuff, I think it's too risky.

 

[Tackle]

but I'm debating the refund just out of principal. 

Depends, shit that they advertise it as in stock & it's not, but can they give you a reasonable guaranteed timeframe for getting one in ? (& Something extra for your trouble), as if you get it refunded you know it'll be burning a hole in your pocket & you'll blow it on something else that you'll later realise you didn't really "need" ?

 

[Rogerborg]

Rogues. Refund, now.  I'd go ahead and start the credit/debit card chargeback as well, for purely pragmatic reasons - you can cancel it at any time.

 

[Cromulon1994]

No they can't give a time frame, which makes me think it could be a way off. The first version was delayed by months. 

Rogues. Refund, now.  I'd go ahead and start the credit/debit card chargeback as well, for purely pragmatic reasons - you can cancel it at any time.

Called, asked for refund. 3-5 working days.

Great. 

Pretty fucked off tbh. I won't be using them again. It's headlined on their homepage and plastered on Facebook, "in stock and shipping now" . 

 

[AirsoftW]

@Cromulon1994 - Apologies for the delay. These are now sitting in the warehouse as of 4 hours ago and currently being packed to be sent out tomorrow morning for Thursday delivery.

 

[Airsoft World]

Hi Guys, the delivery was delayed by the UK freight company and then DPD swapped to a new driver for our area and we’re still standing here at the warehouse waiting on them turning up.......since yesterday. Sorry that you’re so annoyed by this, but we don’t make a habit if advertising products we don’t have in stock or delay deliveries. It serves us no favours whatsoever. 

Cheers

Steve
Airsoft World

 

[Dentonboy]

Genuinely sad that this once great retailer seems to have gone downhill.

 

[Stens shipping....]

I have to say that I'm quite disappointed in the comments I've read here. The Stens were delayed due to the delivery company failing to deliver to us on the agreed date and then two days in a row with DPD not turning up for the uplifts. We are still awaiting on the reason from DPD....

At the end of the day guys, no order being a couple of days late is going to kill you and slandering the hard working people trying to sort the delivery/uplift mess out is beyond pointless. We were 'promised' every day that they were arriving in an hour or two, so we had no reason (or the time) to change the description, as we knew the delay would be minimal.

We have nothing to gain from peeing customers off and we do everything in our power to avoid it. We've been here in the 'game' for almost 20 years for a reason, so maybe you want to think twice about what's actually going on behind the scenes and realise that we're not fraudulently wheelbarrowing in cash for goods we don't have.

If your best mate doesn't turn up for a scheduled night out, do you instantly judge him and look for a better friend? I hope not....

Steve

Airsoft World

 

[Rogerborg]

Genuinely sad that this once great retailer seems to have gone downhill.

Bear in mind that this is the outfit that sells and accepts a fake defence, because if you want a RIF but can't adduce a real defence, they want to sell one to you for a £20 premium.

 

[RobHedley]

Just watched the review that Neo365 does on the Sten. Looks amazing, fires worse than a BB in a straw. If you watch the shooting section carefully you can see the BBs flying out in all directions, sometimes dropping quickly, sometimes turning hard left, the odd straight one, a couple of moon rockets heading for space. Disappointing as it was on my radar as I love the Sten gun.

I am sure someone with more knowledge than me could tweak and fettle and get it to shoot OK but as the saying goes 'Rolling a turd in glitter doesn't stop it being a turd'. Still it would be a good project and it still looks cool.

@Cromulon1994 Shame about the delivery but glad you got a refund without too much chasing.

 

[EvilMonkee]

Just watched the review that Neo365 does on the Sten. Looks amazing, fires worse than a BB in a straw. If you watch the shooting section carefully you can see the BBs flying out in all directions, sometimes dropping quickly, sometimes turning hard left, the odd straight one, a couple of moon rockets heading for space. Disappointing as it was on my radar as I love the Sten gun.

I am sure someone with more knowledge than me could tweak and fettle and get it to shoot OK but as the saying goes 'Rolling a turd in glitter doesn't stop it being a turd'. Still it would be a good project and it still looks cool.

@Cromulon1994 Shame about the delivery but glad you got a refund without too much chasing.

Yeh I was looking at getting one too, who knows if this is just issues related to the Mk1, maybe the Mk2 is better?  Not seen any reviews of it though.

 

[airsoftworld]

@Cromulon1994 - Apologies for the delay. These arrived in the warehouse yesterday. Unfortunately these were marked as in stock incorrectly, which would have been fine if the shipment had arrived when it was meant to. The STEN's arrived yesterday and we have now dispatched all pre-orders.

Apologies that this fell below the expected standard and that we were unable to clarify further when you contacted us.

We understand your frustration and appreciate your honest feedback of the situation that unfolded. We aim to do better in the future.

Many thanks,

The Airsoft World Team

 

[Tackle]

Just watched the review that Neo365 does on the Sten. Looks amazing, fires worse than a BB in a straw. If you watch the shooting section carefully you can see the BBs flying out in all directions, sometimes dropping quickly, sometimes turning hard left, the odd straight one, a couple of moon rockets heading for space. Disappointing as it was on my radar as I love the Sten gun.

I am sure someone with more knowledge than me could tweak and fettle and get it to shoot OK but as the saying goes 'Rolling a turd in glitter doesn't stop it being a turd'. Still it would be a good project and it still looks cool.

@Cromulon1994 Shame about the delivery but glad you got a refund without too much chasing.

Maybe he dodged the proverbial "bullet" with the stock issues ?

 

[Cromulon1994]

Maybe he dodged the proverbial "bullet" with the stock issues ?

So, to their credit they have been in touch, they got to airsoft world not long after I'd posted this, and mine has been sent out. 

Though an order I placed Saturday has arrived and is not the gun I ordered, they're aware but it's not the best impressions I've had of a retailer. 

In regards to them shooting a bit poor, I had an escort mp5 that took 2 tanks of air and a bottle of bbs to start shooting correctly, and after that it was amazing. 

They look very simple and I'm prepared to faff with one.

And I only play indoor cqb really. 

 

[RobHedley]

Glad it has worked out buddy and let me know how you get on with it as I reeeeeeeeaaaaaaaaallllllllllllyyyyyyyy want one!! (Sorry for letting you be the Guinea pig ?)

 

[Cromulon1994]

It's arriving tomorrow, so I will let you know. First issue is seeing what it shoots at. 

 

[EvilMonkee]

@Cromulon1994 - Apologies for the delay. These arrived in the warehouse yesterday. Unfortunately these were marked as in stock incorrectly, which would have been fine if the shipment had arrived when it was meant to. The STEN's arrived yesterday and we have now dispatched all pre-orders.

Apologies that this fell below the expected standard and that we were unable to clarify further when you contacted us.

We understand your frustration and appreciate your honest feedback of the situation that unfolded. We aim to do better in the future.

Many thanks,

The Airsoft World Team

How does this explain the advertising of them as in stock and ready to ship on FB?