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Must be a regional issue, to be fair I'm within half an hour of the shop and haven't had an issue with UPS - DPD on the other hand are an absolute nightmare. Pretty sure you can collect items from FireSupport though, think they're open Weds-Fri and every other Saturday?

I've got to say I echo this, made a couple of orders recently - packaging and shipping were great. Agree they seem to have a good stock of things that other places don't. They are now my go-to retailer!