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I know they'll blame the Post Office but retailers really are ripping us off on postage! £7 postage on a £4 part! And they wonder why we go straight to eBay!
Sure, the same applies to eBay vendors, and it's even easier to claim, but they tend to be set to shift enough volume to cover those losses.
tl;dr version - people are awful, we shouldn't ought to be allowed.