'morning sunshine 
Airsoft Forums UK
Skara
Skara
@Cr0-Magnon Never had not seen one.
My comment is about his CS being crap.
They are a bunch of idiots who think whoever buys their stuff is a caveman, on the other hand, though, I'm pretty sure they had to deal with actual cavemen in the past, hence the "you didn't pull the trigger in the correct way" answers.
My comment is about his CS being crap.
They are a bunch of idiots who think whoever buys their stuff is a caveman, on the other hand, though, I'm pretty sure they had to deal with actual cavemen in the past, hence the "you didn't pull the trigger in the correct way" answers.
Rogerborg
UR HOLDIGN IT RONG!!!
Well, sod him then. If you bought it on a credit card, then they're jointly liable for it being fit for purpose and I'd fire straight in with a Section 75 claim against them.
You can request a chargeback against a debit card payment, but the protections aren't nearly as strong.
Best of luck, I hope you end up with your money and most of a gun.
Well, sod him then. If you bought it on a credit card, then they're jointly liable for it being fit for purpose and I'd fire straight in with a Section 75 claim against them.
You can request a chargeback against a debit card payment, but the protections aren't nearly as strong.
Best of luck, I hope you end up with your money and most of a gun.
Skara
Well they could claim you messed up the installation and deny any refund.
Good luck countering this argument if you haven't recorded a video.
Plus they could argue that you've used some kind of depleted uranium powered gas that would void any kind of warranty.
They are assholes, but not stupid.
Good luck countering this argument if you haven't recorded a video.
Plus they could argue that you've used some kind of depleted uranium powered gas that would void any kind of warranty.
They are assholes, but not stupid.
Skara
When I contacted Nov's CS about my SSX bent barrel I took some crystal clear pictures of the gun with both Samurai's suppressor and a genuine TM one + edited versions to show the angle they were sitting at vs the way it should be. Plus pictures of the same suppressors on a TM mk23.
So they literally had nothing to counter my claim, surprisingly enough they did send me the replacement for free, although it is still slightly off spec but it's useable now and doesn't affect consistency or anything.
So they literally had nothing to counter my claim, surprisingly enough they did send me the replacement for free, although it is still slightly off spec but it's useable now and doesn't affect consistency or anything.
Cr0-Magnon
I understand offering customer service to airsofters can't be easy but I'm one of the good ones!
This is why I laughed when they were claiming the SSG10 comes with a twenty year warranty.
This is why I laughed when they were claiming the SSG10 comes with a twenty year warranty.
Skara
yeah, then you actually look and nothing but obvious manufacturing issues is covered lol
Rogerborg
I am reminded of this delightful passage by H.G. Wells.
It was rare that a bicycle started out from their hands in a state of pedantic efficiency. Romantic possibilities of accident lurked in the worn thread of the screw that adjusted the saddle, in the precarious pedals, in the loose-knit chain, in the handle-bars, above all in the brakes and tyres. Tappings and clankings and strange rhythmic creakings awoke as the intrepid hirer pedalled out into the country. Then perhaps the bell would jam or a brake fail to act on a hill; or the seat-pillar would get loose, and the saddle drop three or four inches with a disconcerting bump; or the loose and rattling chain would jump the cogs of the chain-wheel as the machine ran downhill, and so bring the mechanism to an abrupt and disastrous stop without at the same time arresting the forward momentum of the rider; or a tyre would bang, or sigh quietly, and give up the struggle for efficiency.
When the hirer returned, a heated pedestrian, Grubb would ignore all verbal complaints, and examine the machine gravely.
“This ain't 'ad fair usage”
It was rare that a bicycle started out from their hands in a state of pedantic efficiency. Romantic possibilities of accident lurked in the worn thread of the screw that adjusted the saddle, in the precarious pedals, in the loose-knit chain, in the handle-bars, above all in the brakes and tyres. Tappings and clankings and strange rhythmic creakings awoke as the intrepid hirer pedalled out into the country. Then perhaps the bell would jam or a brake fail to act on a hill; or the seat-pillar would get loose, and the saddle drop three or four inches with a disconcerting bump; or the loose and rattling chain would jump the cogs of the chain-wheel as the machine ran downhill, and so bring the mechanism to an abrupt and disastrous stop without at the same time arresting the forward momentum of the rider; or a tyre would bang, or sigh quietly, and give up the struggle for efficiency.
When the hirer returned, a heated pedestrian, Grubb would ignore all verbal complaints, and examine the machine gravely.
“This ain't 'ad fair usage”
Cr0-Magnon
They're trying to be cleaver and/or funny now! My response to their accusation was to confirm with 100% confidence that I haven't forced one part through the other. They then came back with what was essentially "Well, how DID you break it then?".......actually I've got to give it to them, that's pretty good.
Skara
See?
can't win
unless you can prove that your item was faulty, you're fuckt.
Maybe ask PP if you paid via them?
can't win
unless you can prove that your item was faulty, you're fuckt.Maybe ask PP if you paid via them?
CaptainDumbass
Nov customer service is fucking wank. Because they predominantly sell to new players and teenagers, their automatic response is to accuse you of breaking it yourself. Im so glad Ive never purchased anything off that toss pot lol.
Cr0-Magnon
@CaptainDumbass - Spot on. Unfortunately I can't say the same, as just gone back through old orders and they work out to over 900 euros in total!
