Wolf Armouries

[Crashtest33]

If you are interested in the KEA ERG’s which are the best recoil guns currently available,...

Ooo, that's a bold statement 

 

[shogunate]

Had nowt but problem after problem from wolf armouries ref external parts and extras for my loadouts bought a gun for my mates bday present and estimated fps was 320-360 was firing at 387 was not happy.

Phone to sort out a downgrade and sent it to them and it took 3 weeks to downgrade wtf so chased it up every other day and then they told i had to pay additional postage for them to send it back to me on top of me sending to them as rif was to hot to start with when i specifically requested it to be site legal and then charging me to send it back avoid this company like the plagued they are god awful.

In retrospective thoughts next time i use more local company or if i have to order online i will do more research as wolf armouries seem to like taking tour money but trying to look after customers they dont give a flying f*ck

 

[Infanteer]

Had nowt but problem after problem from wolf armouries ref external parts and extras for my loadouts bought a gun for my mates bday present and estimated fps was 320-360 was firing at 387 was not happy.

Phone to sort out a downgrade and sent it to them and it took 3 weeks to downgrade wtf so chased it up every other day and then they told i had to pay additional postage for them to send it back to me on top of me sending to them as rif was to hot to start with when i specifically requested it to be site legal and then charging me to send it back avoid this company like the plagued they are god awful.

In retrospective thoughts next time i use more local company or if i have to order online i will do more research as wolf armouries seem to like taking tour money but trying to look after customers they dont give a flying f*ck




 

wow, that is piss poor service. I won't be going anywhere near them

 

[WolfArmouries]

Had nowt but problem after problem from wolf armouries ref external parts and extras for my loadouts bought a gun for my mates bday present and estimated fps was 320-360 was firing at 387 was not happy.

Phone to sort out a downgrade and sent it to them and it took 3 weeks to downgrade wtf so chased it up every other day and then they told i had to pay additional postage for them to send it back to me on top of me sending to them as rif was to hot to start with when i specifically requested it to be site legal and then charging me to send it back avoid this company like the plagued they are god awful.

In retrospective thoughts next time i use more local company or if i have to order online i will do more research as wolf armouries seem to like taking tour money but trying to look after customers they dont give a flying f*ck

Hi there

I oversee operations at Wolf Armouries, your post above was brought to my attention by a member of staff who browses the forum. Your experience concerns me for 2 reasons. A 3 week wait is beyond the target leadtime for the technician and charging additional postage is against company policy.

If you would be so kind as provide any details of your order I will make a full investigation. I did message you privately first, but haven't had a response yet.

 

[WolfArmouries]

So 2 days later, I have had no response in private or on here. I have interviewed everyone who works here including those who normally do not interact with customers and no-one can recall such case. I can only assume that this is not the whole story or it happened a long long time ago. Nevertheless if shogunate can provide valid order details I will make compensate him for our mistakes.

 

[GemsHD]

So 2 days later, I have had no response in private or on here. I have interviewed everyone who works here including those who normally do not interact with customers and no-one can recall such case. I can only assume that this is not the whole story or it happened a long long time ago. Nevertheless if shogunate can provide valid order details I will make compensate him for our mistakes.

He's been active since you've first contacted him... Kind of shady if you ask me. I must say I've not seen any other retailers sign onto a forum and try to contact an MIA member before so good on you.

Customer Service is the definitive line between having frequent rebuyers and good reviews so keep it up and I'm sure you'll gain a nice reputation

 

[Sacarathe]

So 2 days later, I have had no response in private or on here. I have interviewed everyone who works here including those who normally do not interact with customers and no-one can recall such case. I can only assume that this is not the whole story or it happened a long long time ago. Nevertheless if shogunate can provide valid order details I will make compensate him for our mistakes.

This post is grossly inappropriate conduct. I knew this is what you were going to do. Shamfuldispray!

or it happened a long long time ago.

EDIT: Being right doesn't make you right.

 

[Deva]

1 hour ago, Sacarathe said:
This post is grossly inappropriate conduct. I knew this is what you were going to do. Shamfuldispray!

EDIT: Being right doesn't make you right.


 




 




 

Right of reply.

Let's keep the thread on track with additional feedback before it collapses into anything else. A summary of the above situation can be posted by either party following PM discussions.

 

[WolfArmouries]

This post is grossly inappropriate conduct. I knew this is what you were going to do. Shamfuldispray!

EDIT: Being right doesn't make you right.

I'm sorry if you feel that way.

I've said if anyone who worked or used to work here didn't do what was right, I'll make it right.

 

[ImTriggerHappy]

I'm sorry if you feel that way.

I've said if anyone who worked or used to work here didn't do what was right, I'll make it right.

Wouldn't worry about it I personally think you taking the time to reply is commendable.  More sites and stores should be active on the forums as it is good for the customers to be able give and receive feedback.

 

[Sacarathe]

Right of reply.

Thank you for weighing in, I shall temper my response should this happen again. I shall read up on what that phrase means, but I don't expect it includes a right to conclude fraudulence without evidence.

I'm sorry if you feel that way.

Absolutely you can (or rather 'I think') respond, but to accuse a reviewer? I would have no problem with "our company does not operate like this please provide details", but "this person is mistaken/misleading" for me crosses a line (in this environment). This is why I did not reply after your initial post here - it was absolutely reasonable. And I hope you do continue to correspond with the users here.

I've had iffy experiences (Still never got back something of mine they lost - I was offered a replacement but it was not worth the rail fare) with wolf armouries but if the price is right I'd shop there again - got my first hire-purchase gun there in fact and I do check the prices when I want to buy something.

 

[WolfArmouries]

Absolutely you can (or rather 'I think') respond, but to accuse a reviewer? I would have no problem with "our company does not operate like this please provide details", but "this person is mistaken/misleading" for me crosses a line (in this environment). This is why I did not reply after your initial post here - it was absolutely reasonable. And I hope you do continue to correspond with the users here.

I've had iffy experiences (Still never got back something of mine they lost - I was offered a replacement but it was not worth the rail fare) with wolf armouries but if the price is right I'd shop there again - got my first hire-purchase gun there in fact and I do check the prices when I want to buy something.

That would be my mistake then.

I'm no PR man, but seeing accusations being made about my colleagues, I came on with a view to rectifying the situation.  The (so far unverified) reviewer has been active, seen my PM, then left the conversation and also not responded on this thread, if I had gotten a reply, I wouldn't be sharing it here.

Anyhow, I have subscribed to email alerts on this thread should there be anything our sales staff are unable to deal with.

 

[Asomodai]

I am new to the Airsoft world and Bill @WolfArmories has been very helpful, patient and knowledgeable. Love my TM Strike Warrior. 

The stock on the website is not always accurate but as I work close by its not been an issue! 

 

[CARBr6]

I agree with Asomodai.

I am a newbie and just went into Wolf to look around, no intention to buy whatsoever. I spent ages just chatting to Bill who was very friendly and helpful.

 

[Resistor170]

Can anyone share any purchase experiences in the last 6 months? Online or in store.

 

[Immortal]

Not had a problem but problems only happen when problems occur and thankfully I haven't had that yet...

 

[Resistor170]

Good. I've not used them before and maybe as this topic has been quiet for a while that means they are generally doing a good service nowadays

 

[Immortal]

Yeah, they've been around quite a while. Not the cheapest but they have some nice stuff and it's always turned up when it should and the way it should. ?

 

[Resistor170]

Great thanks. Looking at their location I don't want to drive there, I think I'll order online

 

[Asomodai]

Can anyone share any purchase experiences in the last 6 months? Online or in store.

No real problems. Had some work done and bought a pistol and pretty satisfied with both! Jon in there is very knowledgeable and friendly to boot.