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That would be my mistake then. I'm no PR man, but seeing accusations being made about my colleagues, I came on with a view to rectifying the situation.  The (so far unverified) reviewer has been active, seen my PM, then left the conversation and also not responded on this thread, if I had...

I'm sorry if you feel that way. I've said if anyone who worked or used to work here didn't do what was right, I'll make it right.

So 2 days later, I have had no response in private or on here. I have interviewed everyone who works here including those who normally do not interact with customers and no-one can recall such case. I can only assume that this is not the whole story or it happened a long long time ago...

Hi there I oversee operations at Wolf Armouries, your post above was brought to my attention by a member of staff who browses the forum. Your experience concerns me for 2 reasons. A 3 week wait is beyond the target leadtime for the technician and charging additional postage is against company...