Depending on the problem will depend on the advise. If they've bought something and it's not arrived easy but if they've bought something that's not as described then under distance selling regs any item sold MUST be as described and fit for purpose. If it's neither they have to adhere to those rules and accept a return for refund. I'd take pictures and open a PayPal dispute and ask PayPal if you email those pictures along win a screenshot of the description of what yo...