Lol, on my work experience I went with one of the engineers to look at a problem City Link had. Their technician was the most obnoxious person I have ever met.
Also turned out the problem was that they had run over one of there own Cat 5 cables moving a server rack around.
He asked why it wasn't working and I just died laughing. He took it as a laugh like so far play to him.
Now i've found out that £67 has been taken out of my bank account. This is getting better and better.