Close... Guernsey... our sister island but they are under the same UK Customs guide line as us however just so you know your package is subject to customs check when coming from and too the CI
+1 above... Accept from judging them on the state it arrived in why dont you investigate if your that truly bothered
As for the sh*t paint and the tech problems everyone has there off day and if you contacted them i am sure they would of helped you out
And for the User Manual my JG came with a...
Just rough it up.... Most cars have 10 or 12 layers of paint because of accident repairs and you wouldn't even notice
That way you wont cock up your plastic and you can have it any colour you want