taiwangun.com

[Duff]

Try emailing them in polish instead, might get a more sensible response. 

Yeah no, if you work in customer service and have interantional customers, the onus is on the seller to accommodate their understanding of their customers requests. Sure I could easily write something up in Polish but likely it would read like their email to me read, which is just a step backwards.

Paypal will sort it.

 

[jcheeseright]

So you’re saying that if I sell a product to someone in China I should be able to communicate perfectly in their language? What about customers from Russia, should I also learn Russian? 

It’s not bad customer service, it’s your expectations being too high.  You made the mistake and then asked for a favour to fix it, they didn’t have the capacity to do so and now you’ve got your knickers in a twist.  

 

[Duff]

So you’re saying that if I sell a product to someone in China I should be able to communicate perfectly in their language? What about customers from Russia, should I also learn Russian? 

It’s not bad customer service, it’s your expectations being too high.  You made the mistake and then asked for a favour to fix it, they didn’t have the capacity to do so and now you’ve got your knickers in a twist.  

How do they not have the ability to cancel an order? Think about what you said. My knickers aren't in a twist nor are my expectations too high. You saying that is just an attempt to actually frustrate me on this subject.

It's a very simple process to add something to someones order. Add it, charge them, send it.

And Chinese? Dude, English is spoken over 20% of the worlds population so don't come in here trying to start something over my genuine complaint over their inability to speak the worlds most popular language. This is feedback for Taiwangun, its valid as it is my experience. Sorry it triggered the white knight in you but please go elsewhere to start a dumb fight cos I ain't interested.

 

[Duff]

Scratch that, they literally just emailed me and cancelled the order. A shame I had to get big bruvva PayPal to come down to the school gates to sort it out but at least now it's sorted.

I shall now replace my order with them with the additions, as promised.

And I might add, the refund has hit my Paypal already, good job. Faith restored. Partially.

 

[Jimbo1878]

Anyone have problems with the postcode when trying to checkout? I've found some old posts on here and tried the suggestions but still no joy.

I even asked taiwan gun for help and they said just put something random in the postcode box and put the correct one in the comments box. Still no joy.

I've been trying all day and I thought I would ask here before I jack it in.

 

[Rogerborg]

Dude, English is spoken by over 20% of the world's population, so don't come in here trying to start something over my genuine complaint over their inability to speak the world's most popular language.

Resist could I not.

 

[Druid799]

Placed an order on Sunday , conformation of order last night and tracking details for delivery on Friday this AM .

 

[Callyourhits]

Just ordered from them this morning (Monday) . I'll update with pics when my order arrives. 

Tuesday morning update. Order has been `processed` email said its been launched whatever that means. 

Friday morning. Package has arrived at my nearest ups hub. Only 5 miles from my house. Just waiting for them to put it on a truck ?

For anyone interested in the route they use it seems to be as follows:

Depart from Krakow, Poland

Then via Dobra Strykow, Poland. 

It's then processed again at Herne-Boernig, Germany before making it's way to the UK. 

Bit late in updating this but good news. 

I've now received my second order from TG and am very happy. The second order came a little quicker but not sure if that's because it was smaller than the first (just a gas pistol and a rifle bag plus a few extras). 

Definitely will use again now I know their shipping times (around 6 days for me) are fairly consistent meaning I can predict when it'll arrive so I can be home! 

Also bonus note you can buy one bottle of gas fairly cheap from here as long as the total package weight is below 30kg I believe. 

 

[the guru]

what are they like with returns and refunds? I have a stock tube from the CYMA battery kit that broke on insulation

 

[snuff]

what are they like with returns and refunds? I have a stock tube from the CYMA battery kit that broke on insulation

I think you may have to educate us regarding this,keep us updated,cheers.

 

[Tackle]

just placed first order with this lot, only some pouches etc, watch this space for issues lol

 

[Rogerborg]

They haven't screwed me over.

... yet.

 

[Supermoose]

Me and a friend ordered a few things to save on postage and decided to both get a one of the cheap cyma metal shotguns they had on offer, they messed up.

And sent us the none discounted ones that were £30 dearer each. 

So can't complain, both orders i and we have made came on time and everything was as it should be if not better

 

[Druid799]

just placed first order with this lot, only some pouches etc, watch this space for issues lol

Be surprised if there are any I’ve be buying from them near as damit exclusively for near 2 yrs now with no problems ever .  ?

 

[Tackle]

thanks guys, got two emails first thing yesterday morning giving me updates, which is impressive considering I ordered at 9pm the night before, & by lunchtime ups had emailed me saying its on its way, eta Monday ?.......better sort my ukara out, lots on there I like.

I likee a lot ?

 

[kasaran]

Their pricing is odd, been watching a gun for ages, waiting for potential new year sale.  Its gone up in price by £12.  

 

[StayOnTarget]

Never had any extra charges although they have dropped free delivery.Just to add they are very professional and they put a lot of UK traders in the shade,they allowing tracking to your door,something UK retailers struggle with or even care about.Spring swapping up or down,correcting fps and adding extras have always been free labour wise.Pity there are few UK traders who care as much about their "customers"...£££££££££?

Alas I completely agree with you UK retailers are great face to face but omg they really are flippant other wise no wonder the Chinese economy is booming 

 

[Druid799]

Their pricing is odd, been watching a gun for ages, waiting for potential new year sale.  Its gone up in price by £12.  

Prices are linked to the euro so sales aside the price goes up and down like a Catholic nuns knickers ! ?‍

 

[kasaran]

Prices are linked to the euro so sales aside the price goes up and down like a Catholic nuns knickers ! ?‍

Hope it drops in 2 weeks again then...

 

[snuff]

They've decided to add 4.5% paypal fees to the purchase options...?..