S.W.A.T. Training Devices Limited - WARNING
I've just ordered a V.T.G. timed grenade from http://blankfiringgrenade.co.uk/
Or rather I ordered two, because the first order died during the Worldpay (urgh) payment, and with no way to cancel or retry, I put a 2nd one through. After 48 hours of no response to several emails clarifying what had happened, or any acknowledgement of dispatch, I've just been on the phone to them to be told that grenades are now being made to order and it'll likely be next week before it's put together.
Let's see. If we don't assert our statutory rights, then we might as well not have them.
I should be absolutely clear that this order was cancelled, by phone and in writing well before SWAT "processed" it, and I can show that to be the case. I've already raised the issue with my CC issuer as a failure to issue a refund within 24 hours after cancellation, which SWAT agreed to do in an email. I know that they actually have 14 days to do so, but I raised it immediately as I had a str