Jump to content
EDcase

Myhermes: the Worst Delivery Company

Recommended Posts

I would advise not to use them.

 

Maybe it varies by delivery driver area but I've had several bad experiences with them.

And then I found this

 

As a side note in case you didn't know, Imitation Firearms are banned items so if you send one and it goes missing you'll never get compensation.

Share this post


Link to post
Share on other sites

The only delivery company I’ve had aggro with.

 

I had to threaten to report them to the feds as they had “lost” a RIF, turned up two days later, wankers

Share this post


Link to post
Share on other sites

likewise a parcel I was supposed to receive through them was 'lost' for a week... when it turned up it was soaking wet and muddy... fortunately it was only a surplus issue waterproof.

 

but still I avoid them with a barge pole now.

Share this post


Link to post
Share on other sites
12 minutes ago, Crazy_Crystal said:

when it turned up it was soaking wet and muddy... fortunately it was only a surplus issue waterproof.

They actually tested it for you :P

Share this post


Link to post
Share on other sites

While our local guy is pretty good, I'd advise anyone never to send anything even remotely fragile, their "system" pretty much guarantees to break it.

You pay peanuts.........😏

Share this post


Link to post
Share on other sites
52 minutes ago, Skara said:

They actually tested it for you :P

well it would have been nice if they had told me that at the time 😂😁😆

Share this post


Link to post
Share on other sites
5 hours ago, EDcase said:

I would advise not to use them.

 

Maybe it varies by delivery driver area but I've had several bad experiences with them.

And then I found this

 

As a side note in case you didn't know, Imitation Firearms are banned items so if you send one and it goes missing you'll never get compensation.

There are a few different points there:

 

Personal experience varies.  I've  received the majority parcels or those sent have arrived at their destination.  

Only one that I have sent came back as undelivered. (I suspect the buyer died as there was also no response to messages, and I ended up refunding PayPal less postage)

The only things I haven't received have been from Hong Kong etc, and I've had refunds due to non delivery.

All couriers are on tight target timeframes (in the logistics chain and the final delivery driver), also depending on where you are and individuals they may or may not be looking for easy drop points or a fast card drop.

Parcels of every shape and size are sorted across multiple points through hubs by hand and by conveyor belts, and are passed through multiple routes just by a barcode or QR code along the way.

(Alledgedly from sources within some couriers the conveyor belts have pools of fluid/chemicals below them so the staff don't snort your cocaine if the bag splits)

 

If you're in a city centre then the carriers competing on time for a lot of short stops and dodging traffic wardens with little opportunity to catch the recipient or find a good drop off point.  If in the shires then they less drops where life is a bit slower and there may be somewhere safer to drop off but they have to take longer journeys (which might ease their rush at each house)

 

Pre Covid, I'd often be out at work, having a stocking social diary and away most weekends.  So normally I'd use collection options at the post office counter in my local garage (almost 24 hour cover) or have things sent to friends who will be able to take them.

Currently I'm working from home so have got to know the postman & couriers pretty well again.

 

Packaging is key.

People complain about damaged parcels, and particularly complain that fragile tape in normal delivery means practically nothing.  It does mean nothing.

You would have to use specialised services and pay the price for them.  Or pack it properly.

My packaging consists of a lot of brown tape, bin bags (only the best bin bags for my customers - good bags make good external material), and where applicable jiffy envelopes, bubble wrap,  amazon boxes (supermarket boxes and wine boxes are good stuff)

Proper packing costs in extra size and weight - - - and proper compensation with honest declarations.

 

Declare items properly

Don't lie to avoid prohibited and restricted items rules and for cheaper post with insufficient insurance protection.

Sometimes the seller might not want the expense of the next most expensive option, but in doing so you take the risk upon yourself

 

Attention should always be paid to the restricted and prohibited lists.  Much of this is also affected by legislation, some by policy.

Legislation affects how items can and cannot be posted, most items within the UK still could travel by airmail which restricts the postage/courier methods of a number of items just on the chances of it ending up pressurised in the air.

 

Auctions:

Auctions are standard across all couriers.  Senders have been compensated for failed delivery or return and undelivered parcels, lost luggage and even police evidence/stolen goods  have ended up in auctions for decades.

Personaly I normally shop in a couple of auctions, some are personal sales, but the majority is house clearances or bankrupt/surplus stock.

Things sell cheaply, so its not a Hermes scam - they will be losing out against the compensation they have paid the sender.

 

When buying at a distance always use PayPal etc and ensure the fees are paid.  The buyer is then the default winner in claims.

Don't insist on a specific postage method - it it ends up inappropriate without the right protection then there's little comeback as the senders not compensated.

If you do have problems with a particular carrier then you can suggest alternates with care - but check closely and make sure the price your'e paying the sender is in the right ballpark.

Consider options for delivery points if you will have problems taking delivery

 

When selling ensure postage is appropriate, remember that you're going to have to find postage so check before you advertise, and take into account that its going to get heavier and bigger when packing.

Share this post


Link to post
Share on other sites

I understand all your points but I'm talking about the reliability of the delivery service itself.

I suspect that its highly influenced by the area because some people praise Hermes while others have a terrible experience.

All but one of my experiences with them have had problems.  Nothing to do with packaging or declaring contents. (I never tried to send a RIF with them)

 

Watching some videos from people who worked for them shows what a bad company they are.

I don't blame the the drivers who are self employed and low paid but have to pay for fuel and other costs.

 

 

On a plus note, a RIF sent by a Czech company finally arrived! 😃

After tracking said there were 3 failed delivery attempts yesterday and it was being sent back to origin.  My family and I have been in for the last 2 months and never missed any deliveries and no notes were left for failed delivery so that was a blatant lie.

Share this post


Link to post
Share on other sites

Appalling as a company, even though my local delivery driver tends to be good. 
 

I ordered some primers to go with new BFG nearly two weeks ago, I called to see what the delay was last week and my package was in a bunch of about 30 that the company had sent via Hermes which had all been delayed by some technical issue at Hermes. 
 

No way to contact Hermes for a sensible response, no way to help them get the stuff to me and a stream of false info on the tracking site. 
 

Still waiting for delivery. The seller is mortified and has been falling over themselves to make it right but they are finding Hermes as poor from a customer side as I am from a recipient side. 

Share this post


Link to post
Share on other sites

I will avoid retailers that use them. Use The app, and get told I have signed for parcels that were just stuck through the letterbox. Nearly always delayed.

Share this post


Link to post
Share on other sites

At least they have an excuse to leave them and run now.I use them for sub-£50 only and I've had a few issues both as a sender and receiver.Takes along time to resolve issues and they are LIARS...posted a 2 stroke bicycle engine through my letterbox ffs,then retracted that..

A fwend that works for them was on about 200-250 parcels  per day at the height of this pandemic

Share this post


Link to post
Share on other sites

Would you rather get the text that it's Hermes or Herpes? From my experience I'd say the latter.

Share this post


Link to post
Share on other sites

Hermes in our area are fantastic. Credit where credit is due. 

 

Royal Mail here, however, are incompetent morons. Stuff is regularly late, we sometimes get the neighbours letters and sometimes they just outright can't be asked to turn up 🤷‍♂️

 

Then coronavirus happened..... 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...