I spent a great deal of money with Patrol Base when I started airsoft. It would have been a great deal more had they been able to get the srs a1 ( which on first contact they said they could source ). The order was split despite being told stock was there. Which was a ball ache as I was playing that weekend - which they knew. The scope came a few days later, but the wrong one. They were fuckin terrible about getting it back and replacing it, so I thought I’d cut my losses and make do until I could get my hands on a Vortex.
Setting up the incorrect scope I found that it would not sit on the rail flat. It has a fixed base rather than turrets. So the cross hairs are pissed, like leaning tower of Pisa pissed.
At this point I received an email from them saying they had got my scope back - it had gone out on an incorrect delivery. First thought was, that’s cool someone could have quietly kept a new scope but had the integrity to return it. Further on in the email I was asked if I wanted a refund or if they should send it out. Again I could have said yeah send it out / refund me but I replied I had received a scope all be it the wrong one. So I called them up. Went through the boring story of what had happened AND that the scope was as useful as a chocolate tea pot, but also that they may want to check the other scopes they still had to see if this was an issue with the batch / all of them. They couldn’t have given less of a shit, they had my money, I had ‘something’ to show for it. They weren’t going to do anything about my scope or any of the same scopes that they are still selling.
The rest of our kit was bought from Surplus store, about 1500 quids worth - ( a mate bought his ML G spec vsr, I grabbed my srs from them too ) and although their website runs on 2 anorexic hamsters, they couldn’t have done enough to get our kit out, answer questions and generally just be stand up fellas. The difference between the 2 is vast. Patrol Base cut their nose off to spite their face and missed out on what has been and will continue to be a lot of money.
TLDR; Patrol Base are pony