Be warned it's long
It should be way longer but I'm going to try to keep it as brief as possible
A fairly long and detailed email with a link to Negative Airsoft's YouTube video was duly sent to one of Patrol base's director's.
He responded very quickly apologizing for the problems and service I had received from patrol base .
As he was at the time away on business he would instruct his general manager find out what had gone so very wrong with my order, and contact me to explain what had happened and hopefully find a way to resolve the dispute.
The chat with the GM didn't go quite as I expected .I was quite prepared for an argument.
He started off by unreservedly apologizing and held their hands up to the shocking catalogue of fuck up's lock stock and barrel.(no pu intended)
They would do basically anything I wanted to put it right ,refund, or if I wanted to keep it they could renumerate me for repairs and inconvenience, I didn't have to decide on the spot so took a couple of days to think it over.
A couple of days later I decided if they would cover the repairs the gun needed after I received it back from them I would cut my losses and take the refund .I fired of an email with a breakdown of expenditure on the gun and the subsequent repair and postage costs ,
I did add I had considered buying an lct G3 but the £400 price tag for a first gun I deemed too steep and opted instead for the arcturus (oh the irony ) with what I'd spent I could have bought one.
The reply from the GM came a day or so later saying patrol base had just that day taken delivery of lct's entire range and would I like to pick a G3 from the range as a replacement for the arcturus .The cost price of the G3 would be less than the refund but yes I was interested.
That's when things went south again .
The lct's started appearing on the site ...Ak after Ak until after a week one solitary AR G3 (not my cup of tea) appeared, after a few more days with no more G3's on-site I rang patrol base to find out if and when the rest of the range would go on the website,
I explained I was in contact with the GM and had a gun going back to them for exchange, he didn't know but could ask the GM as he was in the building .He returned saying the GM will ring me back as he wants a chat.
Five days later and no return call ,yet another email is fired off and I get a call from the GM apologizing for not getting in touch sooner ,the entire G3 range was now on line just let him know which one I want and he'd arrange a courier to collect the Arcturus.
Logged on the website and .....nope no G3's checked again later that afternoon and at last all of them had appeared . Promptly emailed my preferred model back to the GM and waited for his response ......to be fair I waited almost another week before I gave up emailed again saying I was no longer interested in an exchange and wanted a refund ,but this time cc'd the director in ( got a response in minutes) .
The Ak was collected Monday
The refund was issued today.
They got there in the end
Good range of gear
Comms are a nightmare seriously appalling