Crashtest33

Zero One lead the way for CS

10 posts in this topic

Website - Pretty hopeless.

Stock - Inconsistent and sometimes limited.

 

CS - Spot on and should be what others strive for.

Made another purchase from them this week due to availability of stock and had annoying q's and delivery changes. Zero One couldn't respond quicker or be more informative or obliging. I felt a real desire to not just help but to provide the best CS possible.

 

Top job, ZOA!

 

 

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I'll put my 2cents in and say i was incredibly impressed by their service, outstanding communication, polite, obliging and friendly. They most certainly lead the way.

 

An amazing range of stock, free two tone service and next day delivery for a reasonable price, can't knock it. Been using them over 10 years and will continue to.

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7 hours ago, springs said:

cs? which shop is that for the uninformed?

 

Customer Service - when things go tits up & how crap is resolved

think that is what he means

Sitye and Crashtest33 like this

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I'll be able to chime in on Z1's customer service soon hopefully.

 

Bought four red lightsticks for waving around in the Mall when hit, but none of them worked (one was pre-snapped which wasn't very helpful).

 

I'm not expecting compensation for it, but an acknowledgement and an apology would be nice :)

 

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46 minutes ago, L3wisD said:

I'll be able to chime in on Z1's customer service soon hopefully.

 

Bought four red lightsticks for waving around in the Mall when hit, but none of them worked (one was pre-snapped which wasn't very helpful).

 

I'm not expecting compensation for it, but an acknowledgement and an apology would be nice :)

 

 

I've got some red glowsticks if you wana negotiate (:p):

https://www.amazon.co.uk/gp/product/B0197R8MO2/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

 

Work great for glowing useless at illuminating dark spaces (with closed iris) which is what I wanted them for.

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On 05/05/2017 at 6:31 PM, L3wisD said:

I'll be able to chime in on Z1's customer service soon hopefully.

 

Bought four red lightsticks for waving around in the Mall when hit, but none of them worked (one was pre-snapped which wasn't very helpful).

 

I'm not expecting compensation for it, but an acknowledgement and an apology would be nice :)

 

 

Just to follow this up, Zero One came back to me the other week, apologised and said they had tested some other existing stock and found some other defective/expired glow sticks and replaced them.

 

They then refunded me (as credit on my account) which I thought was great given the amount of time that had passed!

 

So I've now got a lil chunk of credit off my next purchase!

 

Happy with that!

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If I see a part and its not in stock, will they order the part for me?

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On 5/5/2017 at 7:17 PM, Sacarathe said:

 

I've got some red glowsticks if you wana negotiate (:p):

https://www.amazon.co.uk/gp/product/B0197R8MO2/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

 

Work great for glowing useless at illuminating dark spaces (with closed iris) which is what I wanted them for.

have had good responses to questions from ZO, yet to buy anything from them yet as most is OOS

 

but on glowstick front....gets loads for the kids from here!!

http://www.glowsticks.co.uk/glowsticks.html?gclid=CLXfisnHjdUCFSoo0wodyhsP1A

usually these

http://www.glowsticks.co.uk/glow-bracelets.html

but used as longer sticks and worked well in a few dark areas in games.....

might be cheaper options...and more fun for the Mall games!!! 

 

 

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