skeeter

Patrol Base.

80 posts in this topic

You're quite right in the case that they claim it would protect your lens in any way - I was curious so I checked and they do indeed state it offers protection: http://www.patrolbase.co.uk/airsoft-sights-scopes/acm-ta31-type-acog-kill-flash-black.htm#.VfGK9sOD7-U so it's right that a refund was issued.

The best shield will always be a thin layer of well cut perspex. Killflashes limit the amount of light entering your scope anyway and reduce - however slightly - the quality of the image you're getting. They're obviously primarily there to limit scope glint and also reduce glare from the sun getting to your eye.

Jedi_Master likes this

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You guys were right about the killflash, I have seen some that are tough enough to protect the lens, but I guess they're a rarity

 

UPDATE:

Once again. They got in touch (this is about 3 hours after originally placing the order) to let me know that their supplier can't get hold of the product I was after after all, and the guy on the end of the phone was apologetic and prepared to offer a refund. It's a shame they couldn't get hold of what I wanted, but shot happens. At least dealing with the guys along the way was pleasurable and if anything, I feel more confident placing another order in future knowing that these guys give the best level of customer service you can expect

proffrink likes this

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I ordered from these guys at about 20 past 12 in the morning, by 3 o'clock same afternoon it was dispatched an by 10 o'clock the next day it had arrived, didnt even pay for next day delivery, id order from them again

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Ordered from PB several times, decent service on all occasions. Not a had any reason to put their customer support to the test.

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I ordered from these guys at about 20 past 12 in the morning, by 3 o'clock same afternoon it was dispatched an by 10 o'clock the next day it had arrived, didnt even pay for next day delivery, id order from them again

 

yeah ive had that happen twice!....even with another online store :)

makes you feel good and wanna buy more!

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yeah ive had that happen twice!....even with another online store :)

makes you feel good and wanna buy more!

 

definitely mate, only downside is you end up with no money ha

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useless!!!

 

phoned up this morning to confirm stock of a gun and asked them to reserve it for me

 

drove a 140mile round trip only to be told "sorry we just sold it"

 

very very poor customer service

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useless!!!

 

phoned up this morning to confirm stock of a gun and asked them to reserve it for me

 

drove a 140mile round trip only to be told "sorry we just sold it"

 

very very poor customer service

Did they offer you a good deal on anything else to say sorry?

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Did they offer you a good deal on anything else to say sorry?

 

i only went for a TM VSR g-spec, as need the receiver and outer barrel to fix mine, they didn't seem to comprehend that and kept offering me a standard TM VSR, which has a totally different outer barrel.

 

they did offer to order me one in ...... which is useless to me, as i can get it cheaper elsewhere, and i needed the bits as i am playing tomorrow

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Fookin ell, that sucks spoon :/

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i only went for a TM VSR g-spec, as need the receiver and outer barrel to fix mine, they didn't seem to comprehend that and kept offering me a standard TM VSR, which has a totally different outer barrel.

 

they did offer to order me one in ...... which is useless to me, as i can get it cheaper elsewhere, and i needed the bits as i am playing tomorrow

I have a JG VSR (G-Spec) barrel I'm getting rid of in lieu of a PDI one :S

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I bought two AK-74 mags, a battery and a bottle of BBs from them. Came about three days later, with a free patch and all the right documents. They're brilliant! Just a shame their two-toning is a little on the pricy side.

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Took a drive over to the shop for a look round and to pick up some new lipos, a charger and some advice on both of them. Were left standing around the shop for ages and pretty much ignored for 45 mins, then once I was being served, the young lad serving me took a phone call, then told me he had to pop down stairs for 2 mins and never returned. After another 30 mins of being completely alone in the shop someone else appeared and asked if they could help me, he then sorted me out but I got what I was after but I was in the store for the best part of 3 hours for what should have taken 20 mins. They clearly see the online side of the business as the priority and people coming into the store as a nuisance.

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Bit miffed

 

Followed their thing with price match explained the gun was £40 quid cheaper elsewhere and I'd like them to match it also said if they could I'd put a large order in

 

To the the tune of over 500

 

Heard nothing back after a couple of emails as well :/

 

Bit disappointed as it is cheaper in another shop they offer the price match and it's just been a wall of no response

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My disappointment with PB is that the loyalty system has never worked for me (unless I'm missing something). I currently have 117 points "pending' but I have never had any points available. Apart from that PB have been pretty reliable in terms of sorting stuff out via email.

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Placed a fair size order on Sunday got a confirmation email and checked my order history on-line but had no dispatch confirmation so thought best give them a call to be told that one item was out of stock! On-line ordering system said item was in stock and it took me to call and see if there was a problem to find this out! Would only of needed a phone call or email to say item wasn't in stock and would be delayed by a couple of days.

 

I now wont get the items before the weekend as I'm heading away early Friday morning.

 

Whole order delayed and if I knew there was no stock I would of picked an alternative.

 

Very poor service!!!!

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Not sure what to believe! Chased the order on the 25th when I was told that the item was out of stock and then the complete order turned up on the 26th!

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Placed a fair size order on Sunday got a confirmation email and checked my order history on-line but had no dispatch confirmation so thought best give them a call to be told that one item was out of stock! On-line ordering system said item was in stock and it took me to call and see if there was a problem to find this out! Would only of needed a phone call or email to say item wasn't in stock and would be delayed by a couple of days.

 

I now wont get the items before the weekend as I'm heading away early Friday morning.

 

Whole order delayed and if I knew there was no stock I would of picked an alternative.

 

Very poor service!!!!

 

Not sure what to believe! Chased the order on the 25th when I was told that the item was out of stock and then the complete order turned up on the 26th!

 

So actually, your entire review of this instance is completely invalid? :P (Apart from the communication discrepancy.) :)

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So actually, your entire review of this instance is completely invalid? :P (Apart from the communication discrepancy.) :)

 

Can't help but think I was being Lied to about the original delay and no stock but I cant be sure. Main thing is I got the order but definitely their communication let them down.

Sacarathe likes this

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I have used them a few times and each time they have been good.

 

Seems to be luck of the draw with shops these days.. I think at some point someone has had an issue with every shop.

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Ordered From them this week and today my package turns up.......it's the wrong item FFS.

 

I had ordered the folding stock adapter for the VZ.58 and received the non folding variant...which clearly states that it's the none folding one. So how they managed to pick an item up which has it's name on it and put it in with the invoice which has the name of another item on it is beside me lol

 

Just called them, so I now have to send the item back and pay for postage.....Then if they have the item in stock I can have a replacement or if not a refund.....Why is it I've made 3 orders from UK suppliers with 2 fuck ups.. Yet in the last 12 months made over 10+ orders with EU companies and not had a single issues?!?! GRRR!!!

 

So in essence, I've literally just given someone £40 for the pleasure of sending me something I then have to send back costing me a further £5 so that I may potentially get the item a week later out or a refund and end up back where I started. No real apologies offered, no "sorry buddy have something off your next order or some loyalty points etc".

 

Used this company twice this year and so far they have a 50% F*** Up rate.

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Slightly off topic - not about Patrolbase - but another UK retailer:

 

Ordered a TM Beretta M9A1 from this usually faultless UK shop. Was quoted a price via email which then went up £10 at time of ordering...annoying, but I couldn't be bothered arguing the point with people I'd consider myself to be friendly with after a decade of buying from them, and they had ordered it for me as were otherwise out of stock.

 

UKARA number clarification took almost five days from ordering to despatch.

 

...order duly arrived. An ASG MP9A1 in the box. Broken. Sigh.

 

Cue phone-calls, a trip to Post Office, chasing up return postage refund.

 

End result; faith lost in a retailer that would be in my Top 2 in UK.

 

A real shame.

 

My point being, to add to Hef's point; UK retailers need to up their game. The threat from Poland is very real. I have placed two orders from the big Polish two today as their service has been damn well faultless up until now.

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Ordered my plate carrier a few weeks ago, but I got a call saying that the item (which was in stock on their website) was actually not in stock. For the inconvenience, they upgraded my plate carrier to one £10 more expensive and said it would be a priority delivery (which was SUPER quick).

 

10/10 from me

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I ordered my Krytac trident spr from them Friday with next day delivery,due to the bank holiday it arrived on the Tuesday as I expected,it came well packaged and when I phoned them to confirm my order they were really friendly,I would definitely buy from them again in the future

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Ordered my plate carrier a few weeks ago, but I got a call saying that the item (which was in stock on their website) was actually not in stock. For the inconvenience, they upgraded my plate carrier to one £10 more expensive and said it would be a priority delivery (which was SUPER quick).

 

10/10 from me

 

It seems their service is very inconsistent! I would of been happy If they had got in contact with me to let me know the item was out of stock but instead the whole order was delayed!

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