Dispas

Special airsoft Supplies - a terrible experiance

41 posts in this topic

Special Airsoft Supplies

 

I made my order early March and that was the last I heard of it.

The owner, Mark Woolley, has never replied to a single eMail I've sent in almost eight weeks, never responded to a single message left on his answer phone or his mobile. Nothing, no goods, no refund now I've cancelled the order, no reply to anything.

Saw him on MSN once in which I was assured the goods would be dispatched immediately - at which point I was blocked from his MSN.

 

It may not be okay to say this on this forum but I believe the store is fraudulent and the owner a crook.

 

Just a short googling recovers hits from arnies airsoft and others giving clear warnings never to use the site (including one on THIS forum) and I feel I should add my own personal experiance. I used the retailer without doing any research because I got a personal recomendation from a friend who just used the site that week - although too late he warned me that the goods he'd just recieved were mechanically faulty and damaged.

 

Additionally, this probably counts as hearsay but speaking to some guys at my local portsmouth skirmish site of UCAP including the guest-shopkeeper at the time I found that several of them have actually had to take court action against special airsoft supplies and have still in some cases despite winning the judgement not recieved the payment (due to slack baliffs)!

 

I can't say it any clearer than to say the complete contempt I've been treated with and the fact after eight weeks I havn't recieved a penny in refund and have been flatly told by other former customers I never will means you should AVOID this shop at all costs.

The prices are cheaper and higher discounted from other shops for a reason - he's a cowboy.

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ur fine to say that cus he is

 

theres multiple threads on most airsoft forums about him and his worse than terrible service

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Yeah, I feel a complete pillock about the whole thing - and I feel sorry for my friend who seems to regret giving the recomendation so quickly, although I don't blame him at all.

 

I made the purchase with my credit-card and have already declared the whole thing a fraudulant transaction (due to his non-existant goods and non-existant communication) and intend to let them fight him for the money via the disputed transaction service. Thank God for credit-cards, if I'd used my debit card I'd never see a penny back.

 

I'd sue him, but whats the point since he apparently ignores the court papers and ignores the inevitible judgement against him.

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What did you buy if you dont mind my asking?

 

I bought a Highcap mag from him before i knew any backgroud, and luckily, very it would seem, i got it.

 

Will NEVER use them again though

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I'd say be very weary of any transactions online unless you know that where you are buying from is definitely legit.

 

As you previously said using a credit card is one of the best things you can do, and if you don't have one (maybe you have a debit card instead) then try and pay through PayPal ensuring that it's not sent as gift as you will be able to dispute it through them and get your money back.

 

Cheers for posting anyways, the more threads about of dodgy dealers the less people will buy, hopefully.

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I bought an ABS pistol, a GJW m9. I bought it from SAS 'cos of price but its fairly obvious after this time that he has no intention of dispatching the goods - he probably has no intention of placing an order from his wholesalers.

 

What I get from feedback of Mark Woolleys scam is that his website lists more stuff than he has. Several HUNDRED more items than he has in stock. Clearly he waits until he has lots of orders for something then bulk buys - especially weapons. And the pattern is that if he doesn't have more than one order for your items, you can go F**k yourself, he has your money and so you'll wait, possibily forever, for your order to be dispatched. I've heard of people waiting patiently for nine months and still nothing - he's a cowboy so he's in no rush and doesn't care in the slightest how you feel about it.

 

People who order and get their stuff within the week are the ones who are lucky enough to order what he has in stock or what he can always get in at a cheap price. Its the discount and cheaper-than-landwarrior stuff he screws people on.

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Hiya,

 

I have had bad experiance from internet shopping the best people to get advice from are Comsumer Direct they were a great help and its free advice. there website address is www.consumerdirect.gov.uk

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Sorry to hear the bad experiences people are having. It frustrating as it tarnishes the reputaton of all online stores and makes it difficult for the ones that are trying to run a legitimet business, especially those just starting out.

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Thanks for the heads up with that. I was considering buying the TM FAMAS F1 from that site.

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i heard this guy was selling guns to people without UKARA :( not good for the sport or if he wants to continue business which i can tell should be slow seeing as everyone is steering clear ;) good i say now this guy is out in the open.

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i heard this guy was selling guns to people without UKARA :( not good for the sport or if he wants to continue business which i can tell should be slow seeing as everyone is steering clear ;) good i say now this guy is out in the open.

 

It makes little difference if they have UKARA or not. It is not a legal requirement. As long as he can avail to a defence then everything is fine.

 

An if UKARA refuse him access like they do to other Retailers, there isn't much he can do but make sure they are Airsofters via other means.

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What Top Dog Means when he says UKARA he means a defence that is just a example of a defence

 

And TBH dose it really matter?? the UKARA is probably the most common Airsofters defence that is why we say UKARA except from "a defence"

 

It also makes it more to do with airsoft becuase a defence could be for anything Blank Fireing, NFRs or even real steels

 

Thanks

 

Jack

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Hey!

 

Dont know if anyone is still reading this thread but it mite come in helpful for future readers....

 

Just adding to this already far too big thread, i ordered gear of him in july this year guess what NO CONTACT, NO PRODUCTS, NO REFUND! This guy is a pain and is reall hard work but....

 

 

After talking in detail to CONSUMER DIRECT and trying there ideas(which didnt work) they put me my case forward to TRADING STANDARDS, they are going to look in to the matter but they also mentioned to me that the best way for people to get this Mark investigated for poor trading is to open a complaint to CONSUMER DIRECT(which is really simple) and it will all go on file against his company Special Airsoft Supplies. The bigger the file the more attention he gets ect.... so i would really recomend this.

 

Also if u paid by Debit card u mite get ur money back through a little known thing called CHARGE BACK!!(look in to it)

 

CONSUMER DIRECT- 08454 04 05 06

Hope this helps and seriously AVOID this seller guys unless you've got money to waste, in that case i suggest a charity :D

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I'll add to this, I also ordered some gear, a gun and bits, over a year ago. Gun arrived completely busted up, literally falling apart and snapped, so I returned it, along with few other bits I didnt want or were unauthorised replacements for out of stock goods. I've heard NOTHING back, not a peep, sent god knows how many emails/letters demanding my money back, but it seems legal action is the only thing he understands.

 

Don't bother wasting your time trying to contact him, just send a couple letters to cover your back then take him to court! Seriously, it's the only way.

 

AVOID THIS STEALING SCUMBAG.

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I just fell into this guys trap. Lost £20, will not respond to my emails, I've been waiting for 3 weeks, this guy is a total w*nker

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I just fell into this guys trap. Lost £20, will not respond to my emails, I've been waiting for 3 weeks, this guy is a total w*nker

 

Ordered from the site a month ago and same story. Feel like a total noob.

 

Trying to get my credit card company on it now.

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it doesn,t matter if he sells to people with or without ukara as they dont get there guns anyway.

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The address on their website is only 10 minutes from XSite at lane end so could pop round next time we go to the site (probably at the end of this month).

From google maps it looks like a residential area so probably someone just operating from home with limited stock space.

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get all the people who have been scammed which is 80+ on his doorstep and back door dont think he would be walking for a long while

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Ordered from the site a month ago and same story. Feel like a total noob.

Trying to get my credit card company on it now.


It eventually came, 3 months later... And a refund!

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Anyone else thinks there should be a pinned blacklist?

DX115FALCON likes this

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Two_Zero, I believe thats a good idea but it has to be done carefully because while some sites are terrible for everything others are hit and miss on service and so you'll get arguments about what warrants a spot on the blacklist.

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I think it would only be this lot on it. You can put someone like JBBG on there but it only takes a little bit of common sense to realise a sub £50 item is not actually going to be the same or better than a £150+ item..

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Two_Zero, I believe thats a good idea but it has to be done carefully because while some sites are terrible for everything others are hit and miss on service and so you'll get arguments about what warrants a spot on the blacklist.

 

was thinking just that, or competitors might bs.

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TBH, Competitors in airsoft are few and far between. Most shops get along well with each other.

Some companies are looked on less favourably by other shops, but only really 2/3 that I can think of and they all have decent customer service really. (and no, I won't be saying who they are)

 

as Dev said, only SAS would be on the list and their website is a long way behind where most decent shops are now it looks dodgy anyway. a quick google search will return that they are not to be trusted with anything.

 

JBBG sell cheap shite, but their customer service is supposedly quite good.

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